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Customer Success Manager At Vend

Location: Toronto, Ontario

Job Description

Vend's mission is simple: To create remarkable retail life. We help our retailers build thriving businesses, live more fulfilling lives and create experiences that people love. And as we do, we encourage the diversity that makes communities unique.

We have over 240 talented people across Auckland, Toronto, London and Melbourne working to delight approximately 20,000 awesome retailers worldwide who are running successful retail operations in their communities and online.

And we are growing.... Vend is looking for a Customer Success Manager to join the North American Customer Success Team team. We're expanding our team in 2019 and will be building a pipeline over the next 6 months to plan for our growth! We're on the lookout for someone who is keen to work for an amazing company with one of a kind culture and jump into the next stage of their career!

WHAT ARE WE LOOKING FOR?

This role is an integral part of delivering our professional services packages and working with retailers to get set up and selling with Vend. You will play a critical role to the customer journey because a Customer Success Manager ultimately ensures new Vend retailers get off on the right foot! In this role, you'll be expected to ensure all retailers in your portfolio experience a successful onboarding and launch, and work to define success criteria with them as they grow. Looking at key drivers of their engagement like portfolio MRR, expansion opportunities, NPS and customer health - you'll be primed with all the tools you need to get in there and maximize product adoption and retention. You are no doubt a retail guru, so you'll be able to understand their business goals, align them to their growth plan and give them strategic advice and best practice recommendations.

A day in the life of a Customer Success Manager:
Does this sound like you?

WHERE TO FROM HERE?

Obviously, we're looking to ensure it's a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world, feel free to check out the #LifeAtVend and #WeWorkAtVend hashtag on Instagram and see all our fun times.

Now that you're done reading, apply already!