Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Manager Assistant to the University Controller Administrative Assistant - Office of Regional Office Administrator Accounting and Finance 2020 Internships Internship - Finance or Accounting Accounting Intern 2020 Finance Internship Intern 2020 - Summer - Audit Intern Internship Opportunities for Students Audit Intern Internship - Multiple Locations - Scanning Intern Finance Accounting Intern - Marsh Corporate Accounting Intern - Summer Accounting Intern Accounting Intern Summer 2020 Accountant Financial Services Specialist Accountant Accounting Technician Accounting Technician Accountant Accounting Intern Summer 2020 Accounting Intern Accounting - Intern Intern - International Partners Summer Intern 2020 Credit Analyst - Finance Intern Financial Planning 2020 - Summer - Audit Intern Product Lifecycle Management Summer Corporate Accounting Intern Tax Intern Accounting Intern 2020 - Summer - Audit Intern Accounting Intern Undergrad Summer Internship 2020 -Winter - ITAX GES Intern Xpring Operations Intern Accounting Intern Accounting Intern Administrative Intern Summer 2020 Intern - Accounting Finance Internship Finance Internship Program - Boston MA Accounting Intern Finance Accounts Receivable Internship Newest Jobs
Companies
Yelp ContactMonkey CareGuide Sterling-Turner Clearbanc Two Sigma WeWork Aecom Exact Media Aerotek Jane Street Doordash First Convenience Bank AsteroidX Shopify AT&T Insight Global Hatchways Creative Circle Borrowell Square Clickworker Amazon Flex Recovhub Walgreens Vector Marketing LowCostWebDesignFirm.com Instacart American Income Life Scotiabank 51talk Microsoft TD Bank Akira UnitedHealth Group Paylocity Top Hat CI&T Desjardins mappedin Mobeewave Checkout 51 The Youth Connection GoParkr Peel Regional Police Hootsuite autoTRADER.ca ScribbleLive SnapTravel Xiaomi All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

Student Services Advisor At University of Waterloo

Location: Waterloo, Ontario

Job Description

Overview

The Student Services Advisor provides assistance and advice to students seeking academic guidance and/or personal counselling. There are two Student Services Advisors in the Engineering Undergraduate Office (EUGO), which support all clientele. Although they share many front-line duties, they also perform some tasks independently.

Responsibilities

Student Service
  • Provides initial assessment and first level advice for undergraduate clientele
  • Delivers appropriate triage and directs priority matters and students in crisis to the appropriate academic advisor or counsellor
  • Books student appointments with Engineering Undergraduate Office personnel, including Associate Dean, personal counsellors and academic advisors.
  • Notifies students of changes to scheduled appointments and of mail/document pickup
  • Answers main telephone line and general EUGO email inquiries
Customer Service
  • Assists co-op students with payroll instructions for TA work-term placements in the EUGO
  • Signs out keys and textbooks to teaching assistants and staff and follows up on returns
  • Distributes office supplies to co-op student teaching assistants
  • Books office conference rooms
  • Interacts with New Media Services regarding urgent printing requests for exams and special reports, for letterhead, business cards and for office copier needs
Administration
  • Enters student course-override forms in Quest and files by term
  • Solicits and processes nominations for Sandford Fleming teaching assistant awards
  • Contacts course coordinators to gather textbook information; processes orders and acquires desk copies from publishers
  • Organizes committee documents for archives
Office Operations
  • Reconciles office supply purchases using Unit 4 reporting
  • Purchases office supplies with UW PCard and allocates monthly expenses
  • Arranges catering for regular instructor/student meetings twice each term and processes invoices
  • Keeps up-to-date safety information posted and replenishes first aid kits; performs fire warden duties
  • Contacts Plant Operations regarding work requests and Custodial Services for regular office/lab maintenance and between-term cleaning
  • Contacts Procurement Services for office purchases as needed
  • Contacts IST regarding changes to staff and teaching assistant telephones
  • Maintains office laptop and booking calendar
  • Prepares items for surplus declaration and confidential shredding
  • Arranges for projector maintenance in teaching labs annually
Record Management
  • Scans counselling client registrations, including privacy policy and release of confidential information forms
  • Maintains key permit records and follows up on borrowed and lost keys
  • Retains detailed textbook order information
  • Stores PCard records and purchase requisitions following UW retention policy
  • Assists with filing of first year student documents
  • Distributes student files to home departments on completion of 1B
  • Scans course outlines, midterm and final exams for archives
Other
  • Performs other duties and assists with other tasks as needed

Qualifications

  • Post-secondary degree/diploma or equivalent combination of education and experience
  • Administrative support experience, preferably in an academic environment
  • Excellent interpersonal and communication skills, oral and written proven ability to interact across students, faculty and staff
  • Demonstrated ability to work under pressure and flexibility to deal effectively with change
  • Experience interacting with young adults in a university setting during transition year from high school
  • Excellent organizational skills with attention to detail
  • Ability to work independently as well as with a team
  • Knowledge of UW policies and procedures; undergraduate rules and regulations in the Faculty of Engineering
  • Willingness to learn Counselling Services booking system
  • Working knowledge of Microsoft Office and Outlook
  • Competency in exhibiting compassion, particularly with clients under stress or in emotional crisis
  • Demonstrated ability to exercise judgement and discretion when handling confidential information
  • Demonstrated ability to work with a colleague on shared front-line duties
  • Knowledge of Quest for student records, enrolment and course override forms
  • Management of generic email account for general inquiries
  • Knowledge of Unit 4 financial system
  • Knowledge of Centre Suite (PCard) system for office supply purchases and allocation of expenses
  • Care of office equipment functionality including Xerox for copying and scanning
  • Familiarity with Concur for out-of-pocket expense claims
  • Use of web-based shipping system