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Director of Customer Experience At Trustwork

Location

Dallas, Texas

Salary Range

$80K - 130K USD per year

Job Description

Trustwork's mission is to empower people to rise up and live abundantly. We combine a powerful online platform with high-autonomy teams building tech-enabled solutions to attack real economy sectors ripe for innovation. We are especially focused on the real estate space, where our founders built and own a company with over $1 billion of assets and 400 employees that is closely aligned with Trustwork. Trustwork has teams in San Francisco, Seattle, Dallas, Austin, and Tampa.

Before applying please review our ideals and virtues at https://www.trustwork.com/about/ethos

What you'll be doing:

Scaling out a sales and customer support team for a rapidly growing tech and property management company.

Identifying opportunities to automate processes and procedures throughout Trustwork Nation.

Expand the footprint of the fulfillment center to include businesses outside of real estate.

Driving KPIs for all sales and support

Training young hustlers to be innovative and get things done

What you must have:

5+ years of sales/support management.

3+ years of business development

Proven record of success in a competitive and fast-paced environment

Excellent business sense and scrappy get-it-done mentality

Strong communication skills

Resourceful mindset

Ability to coach up, and train a team

What's nice to have:

Experience in scaling an early stage support/sales/call center team

Bilingual (English/Spanish)

What we provide:

Competitive salary and equity awards

Awesome, performance-based culture

Coaching and stretch assignments that will test your limits

Medical, dental, and vision benefits

401(k) retirement plan

Unlimited Paid Time Off (discretionary)

Discounted rent at any properties owned by our sister company, ResProp Management

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