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Account Manager/Supervisor - Digital Advertising At TMP WORLDWIDE

Location: San Francisco, California

Job Description

Big-picture thinking. Charismatic leadership. Long-term relationship building. That's what we expect from an Account Manager/Supervisor- Digital Advertising. at TMP. Here, you'll be part of a forward-thinking team charged with developing creative solutions that are transforming the way employers and job seekers connect. That means spearheading multi-pronged search, social and mobile marketing campaigns for a diverse suite of global organizations. Being the ambassador of our best-in-class technologies and digital capabilities to some of the most recognized companies in the world. And collaborating with people in every area and at every level of our organization on high-impact, enterprise-wide projects. All this in an environment that constantly challenges you to push beyond boundaries and enhance your expertise—with the support of a global team of industry experts. Sound like a fit for your talent and passion? Read on.
Responsibilities:
  • Act as the primary point of contact for assigned clients; escalate, track and solve client issues by monitoring and managing all aspects of daily client performance
  • Serve as the liaison between the agency and client to ensure that client goals, budget, and target audience are reached
  • Develop and maintain strong active relationships with key client stakeholders at both senior and mid-management levels and have an in-depth knowledge of the industry and client business needs
  • Drive established goals across relevant key performance indicators and balance business yield focused with client desired metrics
  • Identify opportunities for performance improvement and up-sell
  • Work as a member of an account team to identify client needs and address them with strategic recommendation of TMP digital products and services in partnership with Digital Strategists
  • Manage accounts including fiscal responsibilities (client budget, expense reporting and campaign profits and losses); execute billing practices, including detailed record keeping and follow-up
  • Attend and facilitate all status meetings, client meetings and client calls; deliver formal and informal presentations to clients as well as internal team members
To learn more about TMP Account Services and what we are working on- check out this link:
https://www.tmp.com/client-services
  • BS/BA or equivalent experience required
  • 3+ years experience in Advertising client service and/or implementation of digital solutions
  • Digital or online advertising industry experience
  • Knowledge and understanding of social media platforms and their respective participants (Facebook, LinkedIn, YouTube, Twitter, etc.) and how they can be deployed in different scenarios
  • Should have strong understanding of interactive strategy, design, production and project management as well as tactics to leverage social media
  • Demonstrated passion for technology and its use in driving revenue, client satisfaction and efficiency
  • Demonstrated expertise in uncovering business needs and building relationships with senior level clients
  • Success in presenting strategic solutions that demonstrate thought leadership, and engage across social media
  • Strong interpersonal, customer service, presentation, organizational and problem-solving skills
  • Strong self-discipline and time management skills
  • Proven ability to understand customer needs and translate needs into solutions
  • Ability to balance revenue, client satisfaction and operational responsibilities while meeting deadlines
  • Strong knowledge of Excel, PowerPoint and other MS Office tools
  • Strong quantitative and analytical skills
  • Flexibility to accommodate change and thrive amid ambiguity
  • Exceptional communication skills (both written and verbal) and openness to providing feedback to help iterate the business
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.