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Inside Account Manager-CA At Tech Data

Location: Richmond, British Columbia

Job Description


Achieves revenue and gross profit dollar targets by managing their team customer base from an inside sales standpoint. Develops profitable customer relationships through efficient order management and effective handling of customer requests. Completes timely requests for information on bids, quotes, technical information and positioning of Tech Data programs and services. Provides leadership as a subject matter expert, and is the escalation point when team management is not available.

Essential Duties & Responsibilities Required

  • Proactively contacts and develops a specified account base, and prospect for new business opportunities to achieve growth and profit targets. (25%)
  • Responsible for full order management, including placing orders, following up to ensure all holds are released, and providing tracking information to customers upon shipping (20%)
  • Proactively discusses Tech Data’s value added services including; Tech Data Reserve Program, Configuration Services, and others as required (10%)
  • Effectively manages customer experience by responding to all quotes, bids and orders through multiple modes of communication (phone, email, instant messenger, fax) (10%)
  • Works closely with field sales representative and team leader to execute customer strategies including bid opportunities and analysis, customer pricing, freight contract feedback (5%)
  • Develops relationships with all Tech Data departments, and vendor field representatives to act as a liaise on behalf of the customer (5%)
  • Effectively negotiates TD gross margin (when appropriate), through up-selling and cross selling opportunities. (5%)
  • Provides team leadership by being a subject matter expert and providing mentorship for other team members, as well as being an escalation point for the sales team when team management is not available.(5%)
  • Completes customer site visits to build stronger relationships between Tech Data and the reseller. (5%)
  • Accumulates competitive, market and pricing information and provide feedback to the relevant parties. (5%)
  • Attends all mandatory vendor training, lunch and learns and seminars. (5%)
  • Backs up other sales teams when coverage is needed (5%)

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Must have

Educational level:
High school diploma
College or University degree

Specialties/Major Subjects:

Type of work experience:

Call Center/Retail in Computer Industry

Years of experience in the industry:
3 years in industry or 5+ years sales experience

5 yrs. in IT industry

Other related experiences:
Knowledge of Software/Hardware/Networking products

Knowledge of Windows, Office Suite applications, CRM tools

Additional skills:
41, 11, 61, 02, 25, 45, 54, 08, 37, 48
Bilingual or multilingual language skills

Special Training Required:
Tech Data Desktop tools and other Tech Data preferred Service/Sales Courses

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.