Top Cities
Log In
Sr Account Executive Assistant Account Executive - Account Executive Account Executive Junior Account Executive Account Executive Account Executive - Heroku Account Executive - Agency Account Executive Sales Rep Account Executive Territory Sales Rep Needed Architecture Sales Representative - San Francisco Territory Sales Representative Associate Sales Rep Restaurants Sales Representative - East Outside Sales Representatives In-Home Solar Sales Representative Laboratory Equipment Outside Sales Sales Representative Territory Sales Representative Business Development Fellowship - Intern Part-time Part Time Sales Lead Retail Sales Associate Part Time Sales Associate Sales Associate Ralph Lauren Stores Part Time Sales Lead - San Francisco New Retail Concept - Sales Associates - Outside Sales Retail Sales Associate Account Executive Business Development for Software Mid- Market Account Executive Enterprise Account Executive - SaaS Wine Tasting Room Manager Account Manager Sales Executive Assistant Customer Operations Director Account Executitve FAS Medical Device Sales Representative - Technical Sales Specialist - Microplate Technical Sales Specialist - San Sales Account Executive Associate Technical Sales Representative Scaled Account Strategist Newest Jobs
Yelp CareGuide ContactMonkey Sterling-Turner Two Sigma Aecom WeWork Clearbanc Exact Media AsteroidX AT&T Aerotek Shopify First Convenience Bank Jane Street TD Bank Vector Marketing Creative Circle Doordash Clickworker American Income Life Recovhub Microsoft Walgreens Xiaomi Insight Global Hatchways The Youth Connection Square Amazon Flex Desjardins Paylocity Scotiabank Instacart Borrowell Top Hat CI&T 51talk GoParkr Mobeewave mappedin Checkout 51 UnitedHealth Group Hootsuite Akira SnapTravel ScribbleLive Unbounce All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
My Profile Log Out

Sr. Sales Consultant At Swarovski

Location: Toronto, Ontario

Job Description

Employs a consultative sales approach and performs a variety of retail store activities, within corporate guidelines, to sell Swarovski products to consumers, to meet personal and store sales goals. Builds customer loyalty by providing outstanding customer service. In addition, this is a key holder role, which requires the incumbent to perform store opening & closing duties, and may involve assuming a team leader role, in the absence of the Retail Store Manager. Each Sr. Retail Sales Consultant will be designated as a lead specialist responsible for one or more of the following areas: Loss Prevention, Visual Merchandising, Operations, Repairs, Service, Watches and Learning and Development


You will work in a fascinating field, as part of a motivated, dynamic team, within the world of fashion, jewelry and accessories.
Exceptional Swarovski Sales Consultants represent the company as Brand Ambassadors providing the Ultimate Consumer Experience along with maximizing the overall store sales opportunities and creating a "Crystal World" for all new and existing Swarovski customers. Sales Consultants are accountable for individual performance.
1. Opens & closes the boutique (key holder). Performs end-of-day cash reconciliations, prepares banking deposits and performs other closing procedures.
2. Achieves and consistently maintains the sales leadership role in the boutique, via effective selling techniques to patrons and potential customers who enter the retail shop. Maintains high levels of customer service by demonstrating products and describing features to customers; explaining benefits, price, quality, value, history, and other company information; and answering customer queries & concerns. Suggests possible in-home display and care techniques.
3. Assumes team lead role, in Retail Boutique Manager’s absence: Functions as site human resources, safety and company representative. Trains, mentors & supports Sales Consultants in proper selling techniques, product knowledge, POS system, Company philosophy / history, operational policies & procedures and performance requirements, inventory procedures and loss prevention techniques.
4. Develops and maintains clientele information (contact info, preferences, price points, etc.) on an ongoing basis in RetailPro, and uses said information to enhance customer service, sales and to meet customer needs / preferences.
5. Processes efficient customer transactions (sales, refunds, exchanges, credits, etc.), following all Company policies & procedures regarding the point-of-sale (POS) system.
6. Ensures that loss prevention activities are executed to reduce shrink and loss
7. Processes consumer repairs / warranty instant replacements according to Company policies.
8. Processes returns of boutique-damaged / defective merchandise / recalls to Toronto DC.
9. Receives and verifies all inbound inventory. Unpacks, stocks and inventories merchandise received. Participates in inventory cycle count process.
10. Merchandises product displays in agreement with plan-o-gram and programs to accentuate and promote products, with accompanying point-of-purchase materials and collateral. Ensures sales floor is stocked with appropriate merchandise from shipments and merchandises boutique according to Swarovski Standards.
11. Ensures ongoing maintenance and cleanliness of the overall boutique.
12. Participates in special events / promotions to promote Swarovski products.
13. Performs all duties in compliance with Company standards, policies & procedures (e.g. customer service, boutique operations, human resources, health & safety, etc.).
14. Performs other duties, as required.


As an ideal candidate you want a strong, expressive personality with a stylistically appropriate and professional manner. The ideal candidate will also be able to get the best out of the world, metrics driven, poised and confident.
1. Candidate must have high school diploma (preferably a Certificate beyond high school), plus one (1) to three (3) years of related retail experience in a boutique, specialty, luxury goods or jewelry store. Minimum of one (1) year with key holder / team leader responsibility (performing cash reconciliations, preparing banking deposits, other boutique opening / closing procedures, mentoring & supervising staff).
2. Strong customer service focus – ability to assess and meet customers’ needs.
3. Ability to consistently meet sales per hour targets – proven retail sales skills, including solid customer service skills, and the ability to influence or persuade customer purchases. Experience in a measured sales / service environment.
4. Excellent interpersonal and verbal communication skills.
5. Strong leadership skills and ability to deal with complex customer issues
6. Demonstrated professionalism & polish – ability to represent the company’s high-end, luxury brand to current and potential customers, as part of the overall “Swarovski Customer Experience.”
7. Experience with a computerized POS system is preferred.
8. Ability to work independently, as well as within a team.
9. Strong sense of personal initiative.
10. Must be dependable and have flexible availability to work varying shifts (including days, evenings and weekends).


  • Be a key part of a global world-class luxury brand.
  • Work in a 120-year-old family run organization that feels local, but has dynamic global reach.
  • Come sparkle in one of our many world-wide businesses housed here in the United States.
  • Experience a strong sense of belonging as we proudly work together.
  • Whether you are just beginning or celebrating an existing career, we invite you to make your own mark on Swarovski’s rich history