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Customer Service Representative-Inside Sales Representative At Stanley Black & Decker

Location: Mississauga, Ontario

Job Description

Are you motivated and have are a Customer Service Evangelist? Are you looking for an exciting new challenge in a dynamic, innovative and team focused company? If this is you, would love to hear from you! At Stanley Black & Decker, we are looking for an energetic and organized Customer Service Representatives to join our Industrial division based in Mississauga, ON.

  • Process customer orders over the via phone, by email, and from sales personnel utilizing our internal software systems
  • Execute requests for quotation from customers and prospects, according to the Regional Manager's guidelines
  • Efficiently process customer and inventory orders
  • Provide total customer satisfaction by promptly and efficiently reacting to customer requirements, while working within established company guidelines
  • As part of the Distribution function you will also be involved negotiating freight rates and tariffs, routing traffic, tracing shipments, obtaining proof of delivery, and the filing of freight claims
  • Assist with administration of the regional rental fleet
  • Processing customer returns and requests for credit
  • Maintain timely and accurate communication with customers and internal teams
  • Contact outside vendors for services, price, delivery, and the request of issuance of purchase orders
  • Administer and analyze daily cycle counting of warehouse inventory

  • Diploma or Degree in Business Administration or related fields
  • 2-3 years’ experience in a customer service role
  • Excellent verbal communication and interpersonal skills
  • Proficient writing skills and basic math skills are required
  • Proficient in Word, Excel and Power Point software is required.

  • Personal development and growth opportunities; through internal leadership programs and education assistance
  • Extensive on the job training
  • An above average benefit plan which includes; flexible spending accounts, medical, dental, vision, life insurance, EAP and disability
  • A retirement account plan
  • A competitive compensation plan (salary and performance bonus)
  • An employee stock purchase program
  • A product purchase program

Stanley Black & Decker Canada Corporation is an equal opportunity employer and is committed to equity in employment and foster a barrier free environment. If accommodation is required at any point in the recruitment process, please contact a member of the Recruitment team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a backcheck process which may include a criminal background, credit and drivers abstract check.