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Merchant Success Manager At Sezzle

Location

Minneapolis, Minnesota

Salary Range

$50K - 100K USD per year

Job Description

Sezzle is committed to building lasting partnerships with merchants for long-term growth and ongoing revenue generation. As a Merchant Success Manager, you will work with our existing merchant customers to drive usage of the Sezzle platform for increased adoption, consumer satisfaction, and growth. The Merchant Success Manager position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization. This person will report to our Chief Revenue Officer and is based in our Minneapolis Headquarters.

What You'll Do
Manage a portfolio of merchant accounts to foster strategic, long-term business relationships
Deliver a proactive customer contact strategy to drive merchant usage, satisfaction, and revenue growth
Promote marketing best practices and optimization strategies with our merchant partners
Provide analysis of marketing programs to deliver measurable ROI and drive further adoption
Monitor customer health to track usage and overall customer satisfaction
Drive customer advocacy and escalations by collaborating with product development, sales, and support teams to improve the Sezzle offering for our merchants

What We Look For
Bachelor's degree with customer-facing experience in a high-tech environment
Excellent customer relationship management skills
Strong analytical abilities
Strong written and verbal communication skills
Experience in managing cross-functional projects with a high attention to detail
Knowledge of marketing technologies, SaaS, and e-commerce preferred
Experience with payments or consumer financing is a plus
Experience using social media for business is a plus
Experience with Salesforce.com, Pardot, and/or SalesLoft is a plus

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