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Senior Customer Engagement Executive At SAP

Location: Toronto, Ontario

Job Description

Requisition ID: 204755
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


Concur, an SAP company, takes companies of all sizes beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. For more than 20 years, our global expertise and industry-leading innovation has kept customers a step ahead with time-saving tools, leading-edge technology and connected data.


We drive innovation forward until it becomes the new normal, but we’ll never accept business as usual if there’s an opportunity for business to be better. Want to be a part of something amazing? Check us out at: concur.com/careers


Position Description:

As a Customer Engagement Executive you will be responsible for developing high-trust relationships with your clients, measured through revenue growth, retention and relationship health. This is a strategic role working with our key customers, Concur's internal teams and has central importance to our ongoing success as a company.


Who you are:

  • Successful experience managing a portfolio of clients consisting of large global companies with a high-level of complexity, focus and intensity.
  • Driven to exceed revenue and renewal targets
  • Focused on establishing, maintaining and growing broad and deep relationships within each customer account
  • Anticipate, identify and meet your customers’ needs
  • Develop advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
  • Facilitate executive meetings that measure progress and business impact
  • Motivate and mobilize customers and cross functional partners through diplomatic collaboration and unambiguous communication
  • See conflict as opportunity and can assess situations and find common ground quickly
  • Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
  • Know how to get things done through formal channels and informal networks
  • Uncover opportunity through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions
  • Manage sales and renewal processes through qualification, needs analysis, product demonstration, negotiation and close
  • Thrive in an entrepreneurial and fast paced and evolving environment
  • May require up to 50% travel
  • 8+ years in Customer Success, Account Management or Sales experience
  • B.S. or B.A. required

Value Competencies:
  • Displays passion for & responsibility to the customer
  • Hires, develops & rewards great people
  • Displays leadership through innovation in everything you do
  • Displays a passion for what you do and a drive to improve
  • Displays a relentless commitment to win
  • Displays personal & corporate integrity

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations: Virtual - Canada