At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.
Because we believe connections unite us, possibilities fuels us, and moments define us.
Job Title: Seasonal Associate, Luxury Suite Sales & Service
Reports To: Sr. Manager – Luxury Suite Sales & Service
Department: Luxury Suites Sales & Service
Period: 8-Month Fixed term (paid) contract from March 4 - October 31, 2019
Luxury Suites Sales and Services is a fast-paced department concentrated on driving revenue and delivering exceptional, high-end experiences for Toronto Blue Jays guests. The team focuses on consistently delivering upscale, success-driven events, with the mission of making our clients the hero and assisting them in achieving a return on investment. We strive to develop a long-term, mutually beneficial relationship with our clients and become a staple in their ongoing hospitality strategy
Support Luxury Suites Sales team with departmental functions, including, but not limited to:
o CRM administration, including contract collection management, profile enhancing & execution of surveys. (Salesforce training preferred)
o Pre-Homestand reports
o Collecting payments, invoicing, account creation (Archtics training preferred).
o Secure renewals and new entry level sales.
o Game night responsibilities, some client facing.
o Assists with game day operations as required.
o Provides consistent and superior customer service in all dealings with existing and prospective customers
o Establish relationships across all departments.
o Adheres to the established policies and procedures in sale and post-sale process.
o Performs other duties as assigned.
Assist in the management and execution of all promotional programs for Toronto Blue Jays games:
o Game day
o Sponsor event days, sponsored club theme days
o JAYS CARE FOUNDATION sponsor-specific initiatives
o Batting Practice visits
o University degree or College diploma sports management/business/marketing
o CRM training (Salesforce preferred)
o Up to 2 years of proven client servicing and/or related experience is required
o Ability to function in a fast-paced environment and effectively multi-task with attention to detail and sound judgment
o Critical and strategic thinker; ability to be proactive and offer solutions
o Strong and clear written and verbal communication skills
o Baseball knowledge and passion for the game
o Hours outside of a typical work day are required to work TBJ games and events (includes evenings, weekends, holidays)
o Ability to legally work in Canada
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.