The Inside Sales Representative is responsible for working with customers, answering telephone inquiries, general housekeeping in their respective departments, maintaining products and merchandising displays in their department. The Inside Sales Representative reports directly to the Branch Manager.
Other specific duties include:
Write up customer special orders in compliance with store policy and procedures. Maintain product price point and identity tickets on shelf displays and hooks. Handling customer complaints in a positive and constructive manner. Approve returns and issuing credit memos for return goods. Identify defective products with a return goods tag. Keep merchandise displays fresh and attractive in appearance. Become familiar with all the products sold in their departments. Attend all training courses as requested by management in relation to store procedures, safety, products, etc. Be fully knowledgeable about company policy and procedures. Ensure that products on sale or promotion are properly identified and tagged. Be friendly, courteous and helpful to all customers and staff. Be prepared to work in other departments as required. Assume other duties and responsibilities as requested by the store manager