Classification/Grade: Exempt/Grade 65
Ultipro Code: PACMGR
Site/Program: Corporate Offices
Reports To: Vice President of Public Affairs and Advocacy
Approved Date: January 30, 2019
The Communications Manager develops and implements communications strategies that engage, align and inspire employees across multiple sites with Pacific Clinics’ vision, business strategy and culture, and drives employees’ understanding and engagement on priorities and key initiatives. In addition, in partnership with the Vice President of Public Affairs and Advocacy, this role drafts and distributes press releases and develops creative pitches to engage press. The ideal candidate will have experience managing proactive and reactive communications efforts, as well as a passion for storytelling.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develops strategic communications planning, content development and execution across a range of communications channels.
- Builds and leads a communications program to shape employee engagement; ensures that Pacific Clinics is taking full advantage of new communications tactics and creates innovative ways to share information with and motivates employees.
- Develops articles for owned and paid media such as magazines, newsletters, and websites.
- Manages external communications strategy in partnership with Vice President including developing compelling key messages including talking points for speakers, press releases, letters, alerts, on-line communications.
- Develops monthly media reports for board and executives.
- Participates in crisis communication preparedness activities and supports the Vice President in this capacity.
- Develops and maintains media kits.
- Monitors and triages incoming media requests on behalf of Vice President; serves as lead on public relations when Vice President is unavailable.
- Develops and maintains an issues management tracker detailing all potential reputational issues of concern to the agency.
- Maintains HIPAA Media database for communications projects.
- Helps maintain editorial calendars, messaging archives, and media resources.
- Edits and proofs agency wide communications.
- Participates with event planning as needed.
- Reports to work on time and maintains reliable and regular attendance.
- Models Pacific clinics’ approach, mission and core values in all communication and correspondence.
- Communicates effectively in a competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
- Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Initiate and maintain professional interactions and communication with Clinics’ employees and/or others.
Position works as part of a multidisciplinary team and interacts with all levels of organizational staff and management; outside auditors and/or Agency vendors.
- Communication – Effectively and consistently communicates contract and compliance directives to staff. Encourages interactive discussions and maintains an open-door policy. Ensures that all staff within the program are properly educated and informed about matters relating to the Agency, program, and division.
- Relationships and Attitude – Models professionalism by maintaining effective working relationships, following all policies and procedures and approaching challenges with a proactive and positive attitude. Also develops strong, trusted relationships with colleagues and customers.
- Attendance –Models good attendance by adhering to their regular work schedule and at times working additional or varied hours to accommodate workflow.
- Problem Solving – Ability to analyze problems and implement acceptable solutions.
- Confidentiality - Maintains the confidentiality of all business documents and correspondence.
EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS:
- BA degree in communications, journalism, liberal arts or related field required. Advanced degree a plus.
- Minimum 5 years progressive experience in communications, with an emphasis on internal and external communications, project management and employee engagement.
- Strong interest in health care and the ability to create thoughtful, original content.
- Outstanding written and verbal skills, and proven experience managing high level communication plans and employee engagement events.
- Attention to detail, highly-organized with creative instincts and an entrepreneurial spirit.
- Proficiency with MS Office suite.
- Demonstrated ability to develop effective executive communication content, articles, and press releases requiring minimal editing and rework.
- Knowledge and ability to quickly develop press releases and write articles in AP format is essential.
- Knowledge of social media strategies.
- Experience managing multiple projects simultaneously; flexibility is essential.
- Ability to translate complicated concepts into clear, compelling language for audiences ranging from key stakeholders to media to consumers.
- Ability to work independently, to take initiative, and to function effectively in a team environment.
- Ability to manage multiple priorities and work under pressure in fast-paced environment.
- Ability to interact with senior management and provide counsel on corporate communications with confidence and ease.
- Ability to work independently with minimal direction and collaboratively with team members.
- Demonstrated project and budget management capabilities to coordinate with vendors.
- Must be able to interact with employees at all levels, including senior executives and able to handle highly sensitive and confidential information.
- Travel across sites in Southern California; Evening and weekends may be required for events.
- Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy.
While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach is also required.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
A review of this description has excluded the marginal functions of the position that are incidental to job performance of the fundamental job duties. All duties and requirements are essential job functions.
Pacific Clinics will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.