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Software Deployment Specialist At Pacific Blue Cross

Location: Burnaby, British Columbia

Job Description

Provides technical support in the installation of a diverse range of executable application packages ("builds") and related services to manage the centralized deployment of distributed systems applications into quality assurance, testing, training and production environments. Coordinates the allocation of mainframe test environments for projects and for the deployment of mainframe applications. Creates and configures environments for new application servers and installs required services. Identifies and pursues opportunities to improve efficiency by automating deployment processes previously done manually. Provides technical support in troubleshooting and resolving production issues. As a member of the Application Services Team, actively participates in the identification and development of new and enhanced department standards, guidelines and procedures.


Job Duties


IaTS Systems Maintenance and Support: Software Deployment


1. Provides technical support in the installation of a diverse range of executable application packages ("builds") and related services to manage the centralized deployment of distributed systems applications into quality assurance/testing, training and production environments by:

  • receiving, scheduling and prioritizing deployment requests from developers, project managers or test leads and creating or re-using test and other environments in preparation for deployment, including integrated test environments requiring multiple applications;
  • coordinating and scheduling the implementation of database changes;
  • uninstalling previous versions, validating databases against the new release being installed, updating application configuration parameters, and ensuring smaller test environments ("sub-sets") are current and compatible with production dictionaries
  • promoting application code and database changes including tables, triggers, grants and synonyms to all environments;
  • testing deployment status following installation to ensure builds are operational, reviewing system logs in the event of failure to determine potential cause, implementing quick fixes and following up with Application Developers and Database Administrators for further analysis and resolution in complex cases;
  • deploying database and other vendor patches in consultation with data base or application specialists to improve application usability or performance;
  • maintaining extensive documentation on releases associated with each deployment using version tracking methods, and reconstructing version histories during problem analysis and resolution.

2. Coordinates the allocation of mainframe test environments to testers for projects and for the deployment of mainframe application changes in consultation with Systems Programming Specialists.


3. Creates and configures environments for new application servers, installs required server services, creates associated websites, creates encryption keys for database and server access and configurations, and sets up associated client servers.


4. Identifies and pursues opportunities to improve efficiency by automating deployment processes previously done manually such as ACES benefit script compiling and replacing manual copying of batch processing files with an installer feature.


Internal Customer Service


5. Provides production support to specified users such as Provider Relations, Production Control and Operations in troubleshooting production problems such as error codes and failed reports, implementing fixes, creating heat tickets for programming/source code failures and escalating in accordance with established procedures.


General Team and Department Support


6. Actively participates in the identification and development of new and enhanced department standards, guidelines and procedures. Identifies where existing policies require updating and where new policies require development and makes recommendations.


7. Maintains up to date knowledge of software deployment, configuration and source/version control concepts and tools, operating systems (mainframe and distributed systems), security requirements, business applications specific to PBC's user environment in legacy and distributed environments, general technology trends and other information related to the provision of software deployment services to users. Conducts ongoing review of technical materials related to changes in in-house systems or the introduction of new systems. Conducts online research and participates in information exchanges with colleagues and technical contacts, including membership in technology resource groups.


Qualifications:


Knowledge:

  • 2 year diploma in computer systems technology such as BCIT's Computer Systems Technology (CST) - Client / Server Option (or equivalent)
  • Basic Excel
  • Basic Word
  • Basic PowerPoint
  • Basic Outlook

Previous Experience:

  • Minimum 5 years previous related experience, including a minimum of 2 years in business application development and 1 year building, configuring, and deploying complex distributed applications.