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Customer Success Manager - Toronto At Nutanix

Location: Toronto, Ontario

Job Description

Nutanix is building a new organization of Customer Success Managers. You will be in charge of improving customer experience and driving increased adoption, and ultimately driving expansion your accounts. This is an exciting opportunity in a fast company that is disrupting.

Key Responsibilities:

  • Drive technology adoption (features, use cases, capacity, product stack) by providing insights on usage maturity, standard methodologies, diagnosing barriers, and solving for those barriers. Ultimate goal of driving expansion in the accounts.

  • Understand customer’s business and technology goals, and co-create success plans working with the customer. Conduct regular success plan reviews with customer. Success plans entail a roadmap to help the customer become operationally more efficient with Nutanix technologies, upskill customer’s level of expertise, and drive return on investment.

  • Use data insights to track consumption/feature utilization/use cases, and make recommendations for increased adoption, up-sell & cross-sell

  • Orchestrate the breadth of Nutanix resources (Delivery/Consulting, Support, Product Teams) to improve the customer’s experience with Nutanix technologies

  • Monitor customer health and engage extended Nutanix teams to aggressively create and execute “get well” plans

  • Be advocate for your customers and drive customer feedback back into the Nutanix ecosystem

  • Identify customer references

Qualifications

  • 7-10 years of customer-facing experience role (Account Management, Systems Engineer, Customer Success, or Client Services)

  • Technically oriented with strong understanding of Data Center technologies, particularly hyper-converged solutions/capabilities/use cases

  • Relationship-oriented, credible customer leader with mid-senior level audiences

  • Strong analytical skills and consultative skill set to analyze current usage, customer goals, and recommend actions that drive success for customers

  • Excellent written, verbal, presentation, and interpersonal communication skills

  • Willingness to travel to build strong customer relationships

  • BA/BS, advanced degree a plus