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Director of Pharmacy Operations At Murphy Healthcare

Location: Charlottetown, Prince Edward Island

Job Description

Murphy Healthcare owns and operates pharmacies, medical centres and retirement homes. The company has been in business for over 35 years and is a multi-national award winner in health promotion, patient care, innovation, pharmacy design and charitable work.

ABOUT THE POSITION

As a key member of the organization's senior management team, The Director of Pharmacy Operations will oversee all pharmacy dispensary operations for the company. They will be instrumental in streamlining/improving processes, enhancing productivity, operational excellence, and enhancing profitability while handling multiple projects simultaneously.

As a strong independent experienced leader, with a proven record of coaching, developing and training pharmacy teams to actively drive the success of the pharmacy while ensuring a safe and effective pharmacy practice that provides exceptional care.

The Director, Pharmacy Operations must have a passion for the business, solid operational experience and a desire to make a difference by helping colleagues to develop their skills, build accountability, drive results and provide a positive client experience. They will have a proven successful record of introducing new technological advancements in the business.

RESPONSIBILITIES

LEADERSHIP

  • Directing the design, development, implementation, and maintenance of programs, policies, and procedures to maximize gross profit and sales, and maximize efficiency of pharmacy operations, which may include supporting activities in acquisitions, other business units, and expanding healthcare services.
  • Execute business initiatives and ensure pharmacies are equipped and prepared to implement, ensuring communication plans on change are disseminated timely.
  • Foster working relationships with provincial regulatory bodies and pharmacy association groups.
  • Creates and communicates processes, procedures, new plans, training information while ensuring compliance with government programs, third party payers and other contractual commitments.
  • Promote a culture of caring with employees and clients. Ensure our focus is to provide the best care with every client interaction.
  • Proactively plan regular activities (clinics, continuous education and pharmacy visits) based on key business priorities.
  • Partner with Pharmacy teams to share insights into the competitive landscape (market share, volumes, programs, promotions, pharmacy talent, etc.)
  • Foster relationships and partner with stakeholders, to ensure appropriate knowledge and understanding of business initiatives and important pharmacy items.
  • Work closely with HR and pharmacy leaders when dealing with disciplinary matters and employee performance.
  • Collaborate with HR to actively build and manage talent, addressing underperforming employees, and participating in the recruitment process through interviews and identifying suitable candidates.
  • Support new pharmacy manager training with ongoing communication during the applicable probationary period and thereafter to ensure a successful on-boarding.

OPERATIONS & PROCEDURES

  • Act as a liaison facilitating effective collaboration and communication with key stakeholders and ensure that national pharmacy standards and processes are implemented and sustained.
  • Develop quality standards by monitoring and reviewing weekly projections and pharmacy labor management process with pharmacy managers to ensure proper allocation of hours and task management.
  • Promote and support the execution of patient care services
  • Investigate, understand, review and identify critical financial metrics such as labor, inventory, growth opportunities, etc.
  • Ensure compliance with provincial and federal pharmacy regulations as well as standard operating procedures and policies.
  • Strive for continuous improvement in company growth and maintain a thorough understanding of the competitive landscape.
  • Review and analyze current, past and new business opportunities for compliance and cost savings. Responsible for monitoring changes in government program requirements and designing changes with technology, processes, and policy to meet such changes.

PROFESSIONAL COMPETENCIES

  • Professionalism/Client Focused
  • Align personal and organizational conduct with ethical and professional standards
  • Proactively collaborates to exceed service expectations
  • Leads knowing how service impacts the client experience
  • Responsibility to the client and community - superior client service
  • Commitment to lifelong learning and improvement

Taking Initiative/Results Driven

  • Sets desired direction to the team
  • Being action focused, getting things done
  • Manages initiatives, leads process improvements

Problem Solving/Decision Making

  • Establishes effective work processes, measures and KPI
  • Quickly and practically solves problems
  • Creates awareness, identifies issues, problems, opportunities
  • Understands the impact of decisions on the organization and the environment

Vision/Strategy

  • Sets direction and develops compelling plans that are lived daily
  • Supports the initiatives for the future by thinking outside the box
  • Develops excitement around the vision, get teams engaged

Managing Change

  • Promotes organizational development and continuous improvement
  • Communicates clear change goals and updates progress regularly
  • Seeks opportunities to improve existing routines or processes
  • Champion for change by demonstrating a positive attitude to change

Communication/Relationship Management

  • Builds and maintains relationships with internal/external stakeholders
  • Delivers messages effectively using persuasive influencing skills
  • Fosters positive working relationships, demonstrates active listening

Quality/Risk Management

  • Knowledge of liability and compliance regulation, the ability to build strategies to mitigate risk
  • Application of techniques that continually improve the quality of services, client safety, organizational performance, and the financial health of the organization.

Information/Systems Management

  • An understanding of how technology can be used to promote managerial and operational efficiency. The ability to effectively manage information resources and plan for future needs.

QUALIFICATIONS

  • Bachelor of Science, Pharmacy (or equivalent)
  • A minimum of 5-7 years of leadership/management experience in pharmacy operations
  • Solid understanding of the Pharmacy landscape and community practice
  • Progressive operations experience managing multiple locations
  • Excellent understanding of retail operations and processes
  • Superior interpersonal and collaborative skills as well as excellent spoken and written communication skills
  • Proven leadership, conflict management, motivational and team building skills
  • Demonstrated skills in relationship building and influencing to achieve results
  • Familiarity of employee and labor relations, including engagement practices
  • Regular travel is required, often requiring overnight stays
  • Ability to thrive in a fast paced, challenging and constantly changing work environment

HOW TO APPLY

Please send your cover letter and resume to careers@murphyhealthcare.ca, quoting the job title of this position in the subject line. Although we appreciate each application, only those being considered for an interview will be contacted.

Murphy Healthcare is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. We are an equal opportunity employer.

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