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Sales Support Specialist - Toronto, Canada At Maersk

Location: Mississauga, Ontario

Job Description

We are looking for a Sales Support Specialist to join our North America Sales Support team. This position will be based in Toronto, Canada.

We offer

As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees includes health, dental and vision insurance and paid time-off. Our parental leave policy is recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

Key responsibilities

  • Work closely with external sales to plan and schedule various tasks timely such as filing and maintaining customer contracts, free time, VIP, credit agreements, commitments, working in Salesforce, etc
  • Coordinating and working closely with different Global Service Centres and stakeholders with high levels of engagement
  • Communicate service or rate changes, notable trends, policies and other relevant information to assigned accounts
  • Provide personalized service and build relations with customers
  • Build a good understanding of target customers (contacts, commodities/trade lanes, type of business, contract information and exceptions, service requirements)

We are looking for

  • In-depth knowledge of sales processes and support the sales representatives as advisors to meet a customer's contractual needs
  • Able to keep oneself up-to-date and adapt with the latest changes
  • Be highly engaged in giving suggestions on sales process improvements
  • Ensuring timely filing and no filing errors that will impact customer invoices
  • Resolving sales disputes and able to identify root cause of disputes to avoid future occurrence
  • Able to think critically and rationally on resolving issues relating to sales.