Urgently Require TSE Voice/Chat for Inbound Process.
Location - Indore
Responsibilities and Duties
- To provide world class service to all small business customers in a customer centric environment.
- Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools.
- Assisting customers with inquiries while providing consultative support and recommendations.
- Document in detail all interactions with customers.
- Effectively articulate complex information to a variety of technical and non technical customers.
- Educate customers on products. Help customers to be successful.
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of
- up/cross selling products and services.
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.
Required Experience, Skills and Qualifications
- Service hours- 24*7, Rotational Shifts
- Qualification - Graduates in any stream
- Experience -Graduate Fresher or Graduates with 6 to 12 months of international BPO technical/Customer support experience.
Apart from (Salary+PF+Mediclaim Benefits) & More Growth Opportunities.
Job Type: Full-time
Salary: Rs200,000.00 to Rs360,000.00 /year
- TSE Voice/Chat Inbound Proces: 1 year (Preferred)