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Technical Support Associate At Kira Systems

Location: Toronto, Ontario

Job Description

Kira Systems is a powerful machine learning software that identifies, extracts, and analyzes text in your contracts and other documents. Our software is intuitive and easy-to-use to uncover relevant information for some of the largest law firms, professional services and corporate companies in the world.

As a Technical Support Associate, you will be troubleshooting and responding to technical queries identified by the Support Team. Daily responsibilities will include taking an expert consultative approach to problem-solving by being proficient and comfortable in all the features and functions that Kira offers, advising clients on how to use the Kira API, and conducting training sessions when needed. You might be a SysAdmin that is looking to make a pivot, or a developer that likes direct client involvement.

You will be working with our Systems and Development teams and will need to love working with clients and thrive on seeing them informed.

Responsibilities

Qualifications

Why Join Kira Systems?
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Some notes:
While experience and skills are valuable - growth potential, values and attitudes are equally important to be a successful Kiran. If you're prepared to grow and aren't above doing anything (we're pretty low ego over here - we just do what needs to get done!), consider applying. We understand that the most creative solutions require diversity in thought and life experiences.

Kira Systems believes that at the foundation of our success are the people who work here. We are an equal opportunity employer and believe our diversity is a driver of success at our company. Any race, religion, colour, national origin, gender, sexual orientation or identity, age, marital status, veteran status, or disability status are welcome here. Accommodations are available on request for all aspects of the selection process.

Please be aware that due to the nature of our business all successful candidates must clear a background check before beginning employment.