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Product Associate (P2P payments) - Digital Payment At JP Morgan Chase

Location: New York, New York

Job Description

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
The Role:
Chase is looking for a Product Associate to be part of Digital Payment Products Team, supporting our person-to-person payment product (Chase QuickPay with Zelle). The vision of this team is to satisfy our customer’s transactional needs through secure, simple and convenient digital technologies, making digital their channel of choice.

This role requires someone who can thrive in a fast-paced, high-performing environment, where creativity, collaboration, and strategic thinking are the norm. The successful candidate will be a problem solver, results focused, detail oriented, and process disciplined. The position will offer an opportunity to:
  • Manage and develop person-to-person payments product across channels (i.e., online, smartphone, tablet, etc.)
  • Engage with and build relationships with multiple LOBs (lines of businesses, e.g., Retail Banking, Business Banking, Private Bank etc.) and other Digital Services areas (e.g., technology, PMO, user experience, operations, risk & control..etc.)
  • Assume Product Owner roles in leading P2P product scrum teams
  • Provide direct input into Chase’s Digital Product Development roadmap, including the execution timelines
  • Be part of a team that launches new or first to market digital capabilities that benefit our customers

  • Serve as a cross-functional leader to collaborate with design, engineering and line of business teams to drive new product initiatives
  • Develop products and services that deliver innovative experiences and at the same time remove friction from the banking process;
  • Define new product feature epics and stories working collaboratively with business, design and engineering teams to ensure delivery of product vision and roadmap;
  • Create concise, compelling content and business case to present and sell concepts through to senior management;
  • Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives;
  • Help define product initiatives for new features and optimizations of existing ones, and incorporate them into product roadmaps;
  • Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those;
  • Lead cross-functional team across multiple scrum teams, environments teams, QA, designers, content editorial for on-time delivery;
  • Perform User Acceptance testing per release requirements;
  • Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;
  • Coordinate backlog for defect resolution. Provide clear vision and scope documentation, use cases, workflows, wire-frames, product requirements to support development;
  • Conduct pre-release reviews which could include regression testing and QA to certify the release as production ready
  • Work with cross-functional partners to strengthen product controls, compliance, and risk environment
The requirements for this role are as follows:
  • 3-5 years of relevant experience working in a product management or agile transformation experience required
  • Financial industry, payments, or digital background is highly desirable
  • Passion about digital payments, P2P, and industry
  • Experience working on agile enabled teams
  • Demonstrated ability to manage multiple initiatives to completion under concurrent, rigorous, and regulatory deadlines in a fast-paced dynamic environment
  • Excellent analytical skills, with the ability to present fact-based recommendations in a clear, logical, and concise way: "tell a story" with data
  • Strong presentation skills and ease with effective communication with all levels of management and partners from a variety of business functions
  • Ability to develop and communicate product development business cases using financial models
  • Demonstrated people management and team-building skills
  • Bachelor's degree required, Master's/MBA degree preferred