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Head of Customer Care Product Management At Jet & The Walmart eCommerce Family of Brands

Location: Hoboken, New Jersey

Job Description

About the Job
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The Head of Product Management, Customer Care plays a key role in shaping the future of our customer experience for US eCommerce customers of Walmart, Jet, Hayneedle and other affiliated brands by recommending and championing products, processes and solutions to improve Order Operations, Order Management and Customer Care systems. You will play a proactive role in product roadmap planning and technical design to create differentiated, seamless and efficient services that drive world class customer interactions. The role reports to the SVP of Walmart eCommerce Customer Care and will require collaboration with key partners and stakeholders in Customer Experience, Supply Chain, Retail and Engineering in shaping shared priorities for the future of Walmart eCommerce.

Key Responsibilities
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