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IT Assistant - Intern At Jeppesen

Location: Richmond, British Columbia

Job Description

The IT intern summary:
Should be customer service-oriented and learn techniques to best serve clients (internal and external end-users)
  • Must take direction well and be motivated self-starters
  • Open and excited to learn new technologies
  • Have good communication skills, both written and oral

Other responsibilities:

  • Support the IT team in the maintenance of hardware, software and other systems
  • Troubleshoot issues with equipment like printers, computers and mobile devices
  • Run software updates when requested
  • Participate in the development of new desktops, laptops or virtual machines
  • Research unusual defects or issues end-users encounter
Experience and Qualifications:

  • Excellent customer service, communication skills; professional, courteous, and highly service-oriented
  • Ability to interact with all levels of an organization in a professional, diplomatic and tactful manner.
  • Highly service-oriented, energetic, flexible, reliable, motivated and professional individual who thrives in fast-paced, dynamic environments.
  • Reliable, responsible, conscientious, and self-motivated; ability to follow detailed tasks to completion with minimal supervision
  • Strong desktop support with Windows XP/Vista/7. Experience with Mac OS a plus.
  • Strong experience with mobile device management including smartphones and tablets.
  • Strong understanding of desktop/laptop hardware
  • Experience installing Windows client operating systems, applications and desktop imaging
  • Co-op student studying towards Information Systems or Business Degree
  • CompTIA A+ Certified Technician or Microsoft Certified Desktop Support Technician (MCDST) is preferred