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Technical Support At Jekson Vision

Location: Ahmedabad, Gujarat

Job Description

Job Description

Technical Support

Location: Ahmedabad
Experience: 0 to 1 year (Freshers may apply)
Education: BCA

On call customer support for Installation & Support to resolve all technical issues
Responsible for resolving all the technical & Non-technical issue
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, Provide Technical Support to Customers and Onsite Engineers
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged in system
Prioritize and manage several open issues at one time
Prepare accurate and timely reports as and when required
Maintain jovial relationships with clients

Salary: Not Disclosed by Recruiter

Industry:Industrial Products / Heavy Machinery

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time

Keyskills

Customer SupportTechnical SupportCustomer Care

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:BCA - Computers