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Customer Service Manager At JDC ASSOCIATES

Location: New Hyde Park, New York

Job Description

Oversee management of existing customer relationships and further develop the experience

Primary Operational contact for new accounts and prospects

Collaboration with Sales to develop new customer relationships and utilize innovative ideas to push the customer experience model

Train existing and new employees on customer experience techniques

Develop teams' overall awareness to customer accounts

Provide coaching and guidance to the team regarding responsibilities and core values

Promote and motivate team members on the customer experience model

Foster a culture of collaboration and team spirit

Manage full account portfolios and collaborate with Sales to grow the business

Ensure teams are meeting Customer, Sales and vendor SLA commitments

Ensure teams are meeting CRM requirements

Develop Customer SLAs

Oversee administrative record-keeping accuracy and ensure the information is up-to-date; price lists, P/A

Manage complex engagements from kickoff to final delivery; large RFQ's and bids

Manage on-boarding of new accounts; collaborate with team to successfully on-board a new account

Director of Systems and Controls to develop, revise and execute process improvement SOPs

Develop and manage vendor SLAs

Primary contact for General / Plant Managers

Requirements:

Job Type: Full-time

Salary: $90,000.00 to $120,000.00 /year

Experience:

Additional Compensation: