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Customer Experience Support At JB Hunt

Location: Chicago, Illinois

Job Description

Job Opening ID:

00346813 Customer Experience Support (Open)

Job Title:

Customer Experience Support

Department:

Administration, Facilities & Secretarial

Country:

United States of America

State/Province:

Illinois

City:

Chicago

Full/Part Time:

Full time

Job Summary:

Job Description Summary
ICS - The Time to ACT is Now!

How about putting your foot into the door of the fastest growing business unit in J.B. Hunt? Integrated Capacity Solutions (ICS), our Third Party Logistics & Brokerage business segment, has grown exponentially since its inception in 2007. From 18 people and $42 million in revenue to over 1000 people and $1 billion in revenue, we're not slowing down!

The three pillars of success for ICS are Accountability, Commitment, and Teamwork. We believe these three values distinguish us from our competitors.

As a brokerage, ICS is very familiar with supply and demand. And as with any brokerage, for ICS, there is supply on one side and demand on the other, with the broker making money on the margin in the middle. For ICS, the supply side represents the shipments of freight of its customers. The demand side represents the 30,000 partner transportation companies with whom it currently works. So, for example, consider a shipment of freight from Dallas, TX to Philadelphia, PA. The customer has agreed to pay ICS $2,000 for the safe, on-time pick-up and delivery of the freight. A Carrier Sales Coordinator will then coordinate that shipment of freight with another trucking company for a profitable amount, say $1,600. The difference between what ICS pays a carrier and what ICS receives from its customers is its profit. So where would you come in?

Job Description:

Key Responsibilities: • Book loads and enter orders tendered from customers. Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads. Monitor freight in transit and customer location requests for appointments. • Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Qualifications:

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams

Key Responsibilities:

  • Book loads and enter orders tendered from customers.
  • Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
  • Monitor freight in transit and customer location requests for appointments.
  • Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Minimum Qualification:

High School Diploma/GED with less than 1 year of working experience.

Preferred Qualifications:

  • Ability to communicate effectively
  • Ability to multitask
  • Ability to prioritize
  • Ability to quickly learn new systems
  • Keyboarding and typing
  • Ability to meet or exceed customer needs and expectations and provide excellent service
  • Ability to process information with high levels of accuracy.

Education:

GED (Required), High School (Required)

Work Experience:

Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”