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Customer Experience Representative At JB Hunt

Location: Chicago, Illinois

Job Description

Job Opening ID:

00310965 Customer Experience Representative (Open)

Job Title:

Customer Experience Representative

Department:

Operations

Country:

United States of America

State/Province:

Illinois

City:

Chicago

Full/Part Time:

Full time

Shift:

Job Description Summary:

How about putting your foot into the door of the fastest growing business unit in J.B. Hunt? Integrated Capacity Solutions (ICS), our Third Party Logistics & Brokerage business segment, has grown exponentially since its inception in 2007. From 18 people and $42 million in revenue to over 1000 people and $1 billion in revenue, we're not slowing down!

The three pillars of success for ICS are Accountability, Commitment, and Teamwork. We believe these three values distinguish us from our competitors.

As a brokerage, ICS is very familiar with supply and demand. And as with any brokerage, for ICS, there is supply on one side and demand on the other, with the broker making money on the margin in the middle. For ICS, the supply side represents the shipments of freight of its customers. The demand side represents the 30,000 partner transportation companies with whom it currently works. So, for example, consider a shipment of freight from Dallas, TX to Philadelphia, PA. The customer has agreed to pay ICS $2,000 for the safe, on-time pick-up and delivery of the freight. A Carrier Sales Coordinator will then coordinate that shipment of freight with another trucking company for a profitable amount, say $1,600. The difference between what ICS pays a carrier and what ICS receives from its customers is its profit. So where would you come in?

Job Description:

Responsibilities: Markets, services and promotes JBHT's transportation products and services. Solicit freight from existing customers. Develops qualified leads and solicits freight from new customers. Book loads tendered from customers, trace loads as needed and handle any other related duties. Tracks freight volume by customer. Schedule pick up and delivery appointments. Maintain and build effective relationships with customers. Assists internal customers with problems on loads or customers. Schedule pick up and delivery appointments. Using electronic means, post information on available trucks and capacity for specific regions.

Preferred Qualifications:

The Customer Experience Representative is responsible for working with the salesperson, customer, and Capacity Procurement Representative to ensure accurate information travels between these individuals. You will coordinate with the customer to collect any information regarding the pickup or delivery of the load and then input that information into our proprietary software. Also, you will be expected to develop relationships with customers to encourage them to leverage J.B. Hunt as their transportation solution as the relationship continues to grow.

Responsibilities:

  • Aggressively markets the J.B. Hunt brand to develop new accounts and secure an established customer base. The solicitation of business from new and existing customers to build business volume according to the business plan. Freight sales are required to meet margin and volume goals as outlined in the branch budget.
  • Works under routine supervision.
  • Markets, services, and promotes J.B. Hunt’s transportation products and services.
  • Solicits freight from existing customers.
  • Develops qualified leads and solicits freight from new customers.
  • Books loads tendered from customers, trace loads as needed.
  • Tracks freight volume by customer.
  • Maintains and builds effective relationships with customers.
  • Assists internal customers with problems on loads or customers.
  • Schedule pickup and delivery appointments.
  • Use electronic equipment, posts information on available trucks and capacity for specific regions.

Qualifications:

  • Two to four-year degree from an accredited university or up to six months of equivalent experience.
  • Transportation experience and the ability to work flexible hours are highly desirable.
  • Incumbent must be able to handle a fast-paced, stressful work environment.
  • Ability to deal effectively and tactfully with customers and employees.
  • Ability to make decisions in a timely and professional manner, analytical ability, initiative, and problems solving skills.

Qualifications:

Education:

Language:

Work Experience:

Certifications:

Competencies:

Responsibilities:

Company Overview:

Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”