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Customer Experience Specialist At Jax Brands

Location: Vancouver, British Columbia

Job Description

Our band of marketing artists are looking for a rockstar liaison that will help us bridge the gap between our sales analytics and the consumer experience our products provide. This rockstar has a high level of emotional intelligence and is "in the know" about the latest tech items.

A CS Rockstar is at the helm of our customer experience. Besides providing insights and feedback, The successful rocker must have a personality that can maintain a positive and professional attitude towards customers at all times by managing the incoming messages of our company's existing e-commerce accounts.

Does this sound like a regular customer service role? Well, not exactly. Let me ask you this, does gazing at the beautiful Vancouver mountains seem like it's fit for a mr. Sene Gimmons? (cough cough.. We hope you get that..) The successful strummer of our CS department will be working with, and reporting to the Marketing Manager, and will be the vital bass that slaps our products into customer service supremacy.

The Customer Experience Specialist is involved in the consumer journey from the very beginning. We care about our customers, and we want them to enjoy our concert.

If you are looking to join our band of passionate, and enthusiastic professionals, that are working together to hone their business acumen, grow as a team, and rapidly develop into outstanding Customer Experience Specialists, then look no further.

The Responsibilities

The Qualifications

Company Background

Founded in 2014, Jax Brands manufacturers and sells consumer goods direct-to-consumer via our online sales channels. Our core brands are: MNML Case, CaliCase and CB3 Audio.

We are a small bootstrapped company that is passionate about creating brands and products that give value to customers.

Based in Vancouver, BC, Canada our main office is located in Downtown near the Burrard St. Skytrain.

Job Type: Full-time

Salary: $42,000.00 /year

Experience: