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Co-op Application Engineer, 3D Printing / Additive Manufacturing At Javelin Technologies Inc.

Location: Oakville, Ontario

Job Description

PROFILE

Position open to post-secondary students who are interested in gaining experience within the 3D Technology industry and who will be returning to school. An engineering co-op student filling this position must be a fast learner with a lot of energy. S/he will be able to work independently and as part of a team with minimal supervision. S/he must be an innate problem solver and a resourceful individual

RESPONSIBILITIES

Pre-Sales and Marketing Support
  • Address technical objections; conduct product demonstrations and product implementations involving Stratasys 3D printing equipment.
  • Understand the sales process to provide more effective technical support.
  • Deliver product demonstrations and presentations comfortably to anyone in a company hierarchy from a draftsman to the CEO or business owner.
  • Manage the benchmark process, providing continuous improvement to the process. Work with team members to improve current benchmarking and support systems.
  • Perform the evaluation, printing and post processing of benchmarks from prospect data as provided by the Sales Team.
  • Proactively market new materials and upgrades to the Stratasys client base. Together with Marketing, develop a consistent pipeline of case studies and press releases.
Technical Support
  • Provide rapid response technical support for a wide variety of customers in many disciplines and industries for Stratasys 3D printing equipment.
  • Escalate support issues to other Digital and Application Engineer Team Members using procedures.
  • Assist customers with software and hardware functionality for Stratasys 3D printing equipment via phone or email and advanced web conferencing tools.
  • Document, track, and follow up with customer issues to complete resolution.
SKILLS & QUALIFICATIONS:
  • Organized and detail-oriented individual
  • Excellent verbal & written communication skills
  • Understanding of the Additive Manufacturing and 3D Printing Industry
  • Strong interpersonal skills and an ability to work with teams
  • Solid experience with Microsoft Office
  • 40% travel required and a willingness to travel when needed
  • The ability to have fun
  • The ability to collaborate with a great group of dedicated, fun-loving people with a passion to work as hard as they play