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Software Implementation Consultant At JANA Corporation

Location: Aurora, Ontario

Job Description

JANA is a rapidly growing engineering firm focused on improving the integrity of gas distribution and gas transmission pipeline systems through the application of advanced risk modeling technologies. An entrepreneurial company, we provide an exciting, dynamic and respectful work environment where you will be an important contributor to the JANA Team. Our Mission at JANA is “Better Pipelines for a Better World” – we are true believers and inspire our employees to join us in this Mission!

JANA's Technical Leads in Software Implementation are experts in the use of JANA's software tools, with the ability to install all client and server software according to the specification of JANA’s customers. Working closely with JANA’s Engineering Team, JANA’s Implementation Leads act as the key technical resource for implementation of JANA’s software tools.

JANA has a progressive culture of personal and professional growth. With a vested interest in each employee’s professional growth and continuous improvement as an individual, JANA supports professional development, continuous education, industry participation and technical accreditations for its staff. Other Perks that come with joining JANA’s Implementation Team include:

  • Make a Difference: Joining an emerging Implementation Team, you’ll influence technology vision and product development
  • High-energy Collaborative Environment: JANA combines the energy of a start-up with the discipline of a precision engineering firm
  • Regular Social Events: Join the entire JANA Team for fun Social Events like our Weekly Beer Club, Annual Birthday Bonspiel, Ice Cream Parties, Cinco de Mayo… even an Easter Egg Hunt!
  • Best-in-Class Benefits: JANA offers all employees a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Disability, and Gym Membership coverage

Software Implementation Leadership

  • Answers and resolves telephone and email support queries
  • Troubleshoots and provides recommended workarounds/fixes to complex problems
  • Attends customer sites for demonstrations, project meetings, implementation workshops and training
  • Interacts with Development, Quality Assurance and Project Management, as required, to escalate and resolve customer issues
  • Contributes to the maintenance of Support & Maintenance procedures
  • Troubleshoots and provides technical solutions related to software and installation errors
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
  • Supports development and integration of JANA risk models into JANA's software tools

Technical Leadership

  • Directs technical aspects of projects from beginning to end, liaising with the Project Manager on an ongoing basis to ensure all technical project deliverables are met
  • Leads technical planning and data gathering sessions with clients to develop in-depth solutions and build long-term relationships
  • Reviews progress through project lifetime and anticipates technical barriers to completion of project objectives
  • Diagnoses technical problems and recommends engineering solutions
  • Writes reports and provides quality peer-review and release of reports, as required
  • Develops best practices and tools for technical leadership

Team Leadership

  • The JANA Way: Functions in alignment with JANA's Values and Professional Culture
  • Estimates the technical resources and participants needed to achieve project goals
  • Delegates technical tasks and responsibilities to appropriate personnel

Technical Qualifications

  • Bachelor’s Degree in Engineering or Computer Science
  • 1 – 3 years’ experience working as a Support Engineer
  • Gas distribution pipeline operational knowledge

Required Skills

  • Speaking/Presenting: Clearly articulates ideas, opinions and information in technical presentations and speeches so that the intended purpose is achieved and the needs of the audience are met
  • Collaboration: Works effectively with others to achieve positive results
  • Analytical Thinking: Summarizes information concisely and clearly identifies key elements, patterns, results or relationships; utilizes data to draw conclusions and make fact-based decisions
  • Computer Skills: Proficiency in the Microsoft Suite, with knowledge of Windows, databases and networking, including experience installing client software and SQL Server / Oracle databases and a hands-on ability to code (C, Python, etc.)