Janitorial Services Quality Coach
Covering: Oakville, Burlington, Hamilton, Stoney Creek, Milton
The Operations Manager is responsible for customer retention and developing Franchise owners (within a designated territory) to deliver services in accordance with defined operational standards.
Our cleaning teams are Owner/Operators (Franchisees) that have a vested interest in providing great service to their Customers - your role is to provide them coaching, feedback and support to ensure they become more successful business owners.
Oversee the quality of the Franchisees through on-site quality inspections
Cultivate strong relationships with clients and franchisees
Resolve issues and coach on agreed service expectations
Train and develop commercial cleaning standards and procedures
Report thorough details of assessments and meeting summaries
Generate special service quotes and oversee start-up accounts
Support the Sales organization and sell direct as required
Valid Driver's license and vehicle (you will be requested to provide a driver's abstract)
Bondable (you will be required to provide a police background check)
Minimum of 2 years of management in customer service or operational role
Demonstrated ability to coach, develop and train individuals where English is their second language
Working knowledge of current commercial cleaning methods and practices
Working knowledge of project work/special services such as : Carpet cleaning; stripping and waxing; buffing and burnishing; scrubbing and recoating; carpet spotting and window washing
Demonstrated proficiency with cleaning equipment
Willing to work flexible hours and days - evenings and weekend work is required
Experience and proficient with technology (computer, web-based, CRM and mobile functions)
Compensation to commensurate with experience; range $40,000 - $50,000 per annum + account retention bonus + sales commissions. Vehicle expenses are covered up to $575.00 per month and a company cell phone is provided. Benefits are provided. This is a growth opportunity, our objective is to always promote from within, so what are you waiting for - apply today!
Job Type: Full-time
Salary: $40,000.00 to $50,000.00 /year