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Pricing Representative At James Hardie

Location: Chicago, Illinois

Job Description

The Pricing Representative reports to the Pricing Operations Manager and is responsible for maintaining customer relationships with the highest level of service through data management, timely follow-up, a positive friendly attitude and the support of other team members in meeting department objectives. The MF Pricing Representative is required to provide support to and coordinate information provided by other functions within the Company including Sales, Customer Operations, Credit, and other Pricing groups. Additionally, the MF Pricing Representative maintains accurate information and customer profiles within our database and often utilizes other software applications. Occasionally, the MF Pricing Representative will provide functional backup to other areas of Pricing.

Position Responsibilities

Customer Support – Provides exceptional customer service, including building and maintaining effective internal and external customer relationships (40%):

  • Answers inquiries from both internal and external customers and takes customer requests, provides product and pricing information, resolves customer concerns with guidelines, responds to requests for information, and coordinates information between various facets of the Company
  • Follows up on requests for information and communication including faxes, email messages, voice mail messages, and text messages
  • Works with customers to ensure quote/contract accuracy and that all outputs meet company specifications
  • Coordinates information and information flow between customers, Operations, and Sales
  • Resolves customer concerns or issues within guidelines and escalates issues to management as needed
  • Communicates accurate information regarding pricing, product availability, and expected turnaround timeframes to customers
  • Assists the Customer Operations department with quote/contract related inquiries and issues


Data Administration – Effectively and accurately manages customer quotes and contracts of all Company products by (40%):

  • Accurately enters quotes and contracts into the Company’s proprietary Customer Relationship Management (CRM) application
  • Corrects issues on contracts that impact orders processed by Customer Operations
  • References price sheets and availability tables for all quotes and contracts to ensure that the most current information is reflected in the quote and contract
  • Follows up on quote and contract change requests to ensure data is corrected and orders can be processed.


Support JHBP Operations – Supports the department in meeting its objectives (20%):

  • Runs reports and manages data accordingly, examples include regional Quote reports and other data requests from Sales
  • Forwards errors related to Company systems to the appropriate parties to resolve identified issues
  • Interfaces with customers and sales reps to assist them in expediting quote and contract requests
  • Participates in projects to improve accuracy, effectiveness, or efficiency of the system or process


The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.


Knowledge, Skills, and Abilities:


  • Willingness to work as part of a team and contribute to the success of the group.
  • Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively.
  • Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software).
  • Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
  • Strong attention to detail.
  • Ability to handle multiple tasks simultaneously in a timely manner.
  • Ability to follow existing procedures and to identify efficiency opportunities and suggestions for areas of potential improvement (preferred).
  • Ability to type quickly and accurately (at least 40 wpm preferred).
  • Ability to manage calls (within ACD phone system preferred).
  • Willingness and ability to travel if needed for training or functional support, typically less than 5%.


Education/Experience


  • High School Diploma of equivalent (Bachelor’s Degree preferred)
  • One or more years of experience within a customer service, inside sales, or order entry role
  • Experience with CRM application within an SAP environment (preferred)


#LI-LD1

James Hardie is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Equal Employment Opportunity is the law.