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National Strategic Account Manager At James Hardie

Location: Chicago, Illinois

Job Description

The National Strategic Accounts Manager reports to the Director of National Accounts, and is responsible for retaining current business and delivering share growth with focus on an impactful group of strategic national builders. These strategic accounts are normally large national customers that represent significant existing or potential business to James Hardie. The incumbent will be expected to influence and partner with key decision makers alongside regional sales leadership and integrate cross functionally within JHBP.

As a member of the National Accounts Team, the National Strategic Account Manager is responsible for:


Position Responsibilities

  • Maintain and build trusted partnerships with key strategic accounts to retain and grow our share
  • Development and implementation of strategic plans for our national builders. Lead and coordinate the development of jointly developed strategic plans that deliver mutual and sustainable growth that is consistent with our 35/90 strategy
  • Negotiation and implementation of national agreements with national builders through new account development, enhancing existing account agreements, and maintaining current account agreements
  • Business Development through partnership with corporate and regional stakeholders to identify ways to increase category spend and share
  • Strong internal partnership with local regional leaders to ensure the best implementation of strategic initiatives to ensure customer satisfaction
  • Recognizing the different perspectives and priorities of executives and functional groups within the Company to effectively meet the diverse needs and timing of the various business leaders

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.


Position Requirements


The incumbent in this role must quickly develop a broad base of key industry contacts, develop an excellent understanding of JHBP segment strategies, products, goals and strategic objectives. Additionally, this role requires high emotional intelligence coupled with a strong abstract reasoning ability in order to effectively manage partnerships for mutual benefit of the customer and the company to ensure internal strategic objectives are met and exceeded.

Knowledge, Skills, and Abilities:

Required:

  • Demonstrated knowledge of the building industry
  • Proven work experience with strategic or key account management
  • Excellent communication and interpersonal skills with an aptitude for building strong customer partnerships
  • Strong negotiation skills with a bias for problem solving
  • Ability to address customer requests in a timely and efficient manner
  • Holds oneself with high level of integrity and nurtures trust from others
  • High level of strategic thinking and implementation
  • Strong business acumen
  • Bias for self-structure
  • Strong project management skills

Education/Experience:

Required:

  • Bachelor’s Degree
  • Minimum of 5 years of sales experience
  • Minimum of 3 years of sales experience in the building industry
    • Previous experience in people and strategic account management at a national level is preferred
  • Experience utilizing CRM tools