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Customer Account Representative At James Hardie

Location: Chicago, Illinois

Job Description

Customer Account Representative – Not your Typical Customer Service Role!

Location: Chicago, IL (South Loop)

Department: Customer Operations


DESCRIPTION:

At James Hardie we hire leaders and innovators. James Hardie is a $1.8B WORLD LEADER in fiber-cement building products and technology, and our success and the quality of our products is attributed to the talent of our people.


As a member of Customer Operations, you are part of a fast-paced, critical thinking, and high pressure environment. Our representatives are always on top of their game, constantly providing support to not only our customer base, but all facets of Supply Chain. You will be held accountable for issue resolution via phone and email, order entry, as well as providing status updates from when an order is placed to when it is delivered. We pride ourselves on constantly improving our processes, which means part of your success at James Hardie includes brainstorming and creating new ways to be more efficient.


Hardest Part of the job?

Our Customer Operations team is highly metric based, which means we expect exceptional results every single day, no exceptions.


Our goals are both individual and team based:


  • Individual:
    • >90% Call Quality Score
    • >96% Order Entry Accuracy
  • Team:
    • >97% Answer Rate
    • <0.1% Service Misses


Compensation & Benefits:

  • $18.00/hr. + overtime (Full time role)
  • 401K Retirement Plan – James Hardie will match 100% of employees saved dollars up to the first 6% of your salary
  • 10 paid holidays
  • Quarterly team building events
  • A catalogue full of professional development trainings and courses
  • Various employee discount programs including discount tickets for amusement parks, recreation sites and movie theaters
  • Low co-pay costs for our health insurance program (including vision, dental, medical)
  • Met Life Auto & Home insurance, Short Term Disability Insurance, and Accident and Life Insurance
  • Fitness and commuter benefits, and much, much more!
  • Oh, did we mention free-lunch Fridays?

*Most benefits begin day 1 of your employment with James Hardie*


REQUIREMENTS:

  • 1-3 yrs. working experience, preferably in a customer-centered, high urgency environment
  • Experience operating under minimal supervision, acting in an autonomous manner
  • Strong multi-tasking and critical thinking skills
  • Exceptional attention to detail + heavy data-entry experience
  • Bachelor’s degree in related field of Business, Economics, Engineering, or Supply Chain preferred but not required

James Hardie is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Equal Employment Opportunity is the law.