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Desktop Account Manager At Intercontinental Exchange

Location: New York, New York

Job Description

ICE Data Services, a subsidiary of Intercontinental Exchange, presents the unique opportunity for a full-time Account Manager to join a team responsible for surpassing sales quotas and meeting existing customer revenue retention goals.

Responsibilities
  • Responsible for supporting the ICE Connect suite of products (primarily Market Q, ICE IM, ICE Connect, WebICE and ICE Options Analytics) within an assigned territory (and/or assigned accounts)
  • Become an expert on the ICE Connect Product suite
  • Maintain relationships with existing users through trainings, floor walks, Web Ex sessions as well as become the “go to” person for all account inquiries
  • Decrease erosion within existing accounts through training and account analysis
  • Work with sales on both pre and post sales activities
  • Uncover leads for sales through daily activates
  • Manage new client roll outs and user set ups
  • Manage new feature roll outs and projects for all ICE Connect applications
  • Act as a liaison between sales, clients and product management including information on competitors and product feature requests

Knowledge and Experience
  • Bachelor Degree or equivalent work experience is required
  • At least one year of Account Management experience for the desktop space
  • Knowledge of Futures and Options Markets
  • Qualifications: Understand key target industries, trends in industry, and emerging technologies

Additional Information
  • Job Type: Standard
  • Schedule: Full-time