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Assistant General Manager At iFLY Holdings

Location: Calgary, Alberta

Job Description

Job Details

Description

iFLY is a rapidly growing experiential entertainment company that created modern indoor skydiving. We make the dream of flight a reality by giving our customers “wings” in a safe and reliable environment. Our commitment to excellence, customer satisfaction, and safety have made us the undisputed market leader and a worldwide presence spanning five continents.

iFLY is seeking an Assistant General Manager. The Assistant General Manager (AGM) is responsible for all daily operations of the business in partnership with the General Manager. The Manager communicates the objectives and vision of the company to the staff and is an example of leadership. Supervision includes Customer Service, Instructor staff, building facility, network infrastructure, staff communications and development as well as ensuring Marketing and Sales campaigns are communicated to the team.

The Assistant General Manager (AGM) has a pulse on sales data, costs, performance indicators, safety, employee morale and world-class customer service and partners closely with the General Manager to oversee and report on these activities. Works as part of a team with the General Manager, Marketing Manager, Lead Instructors and other key staff.

This is one of those rare opportunities for you to join an already successful company with a passion for innovation, but where you will have the latitude to identify, develop and bring resolutions as a valuable member of the Tunnel Management Team.

What you’ll do:

  • Oversees all daily operations in the absence of the General Manager
  • Assists with interviewing and training team members
  • Helps with team member performance reviews, recognition and performance management
  • Responsible for inventory control and ordering of merchandise and supplies
  • Helps manage budgets and profitability
  • Assists with proactive incentive programs, reward schemes and team building events
  • Assists in short and long-term sales and marketing strategies and helps evaluate effectiveness


Day-to-Day responsibilities include:

  • Supervises customer service staff, call center, instructors and other members of the team
  • Manages daily flight manifest to ensure maximum occupancy
  • Ensures safety of operations and team members
  • Manages and maintains daily reporting
  • Prepares commission for payroll and timekeeping reports
  • Checks POS close-outs and cash drops
  • Ensures facility is clean, both inside and outside
  • Recommends product or service enhancements to improve customer satisfaction and sales potential


Required Skills/Who You Are:

  • 2-4 years of leadership/supervisory experience
  • Computer skills in word processing, spreadsheet, database management, content management systems and desktop publishing applications are essential. Project management and multi-tasking skills.
  • Excellent oral and written communication skills as well as creative writing and negotiation skills.
  • Experience in generating presentations and proposals.
  • Initiative, detail-orientation, and ability to organize and prioritize. Tact, discretion, and good judgment are required to maintain positive relationships with co-workers, client, and vendors.
  • Ability to rely on experience and judgment to plan and accomplish goals.
  • High School or GED required


Benefits & Perks:

  • Competitive salary, health and insurance benefits
  • Annual target bonus
  • Paid vacation
  • Free snacks and beverages
  • Frequent company update talks with our leadership team
  • Electronic, adjustable stand-up desk
  • Free Flight time and more!

Why join us:

Why work at iFLY?

Around the globe, billions of people have looked skyward and dreamt of flying. It’s a timeless dream shared by people of all ages, regardless of country, culture, language, or belief system. At iFLY, we have the unique ability to turn that dream into reality. It’s an awesome privilege and delivering it is our collective passion.

If working in an exciting, dynamic and cooperative environment and bringing joy to kids of all ages motivates you, then working at iFLY is for you. We hire people who want to work for a values-driven company; people who strive for excellence; people who value excellence; people who are committed; people who love people!

We Value

  • Honesty, integrity, loyalty, generosity, tolerance, compassion, confidence, humility, and inclusion.
  • Balance between self, family, team and community
  • Flexibility, variety, challenge, adventure, and camaraderie

We Respect, know, trust and value each other, putting people before process and process before results.

We Think like champions, and we are internally driven to learn and improve. We view problems as opportunities, taking responsibility and welcoming change.

Together we will build and run a world-class Company that challenges each of us to achieve our full potential while meeting our material needs and sharing the results of the enterprise.

iFLY’s Mission:

To deliver the dream of flight to everyone….

Choose to fly!