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Information Technology Product Specialist At IES Abroad

Location: Chicago, Illinois

Job Description

Information Technology Product Specialist

Status: Full-time, exempt

Schedule: M-F, 8.30a.m. 4.30p.m Central Time, including evening and weekend work as needed

Reports to: Director of IT Product Management

Direct reports: None

Start date: ASAP

Location: Chicago

About us:

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believes in creating once-in-a-lifetime educational adventures that transcend expectations. Our goal is to rock the world of some 9,500 study abroad students every year.

From our headquarters in Chicago to our 400+ study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from diverse populations and provide more than $5 million in scholarships year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

Summary of position:

The Information Technology Product Specialist is a business area subject matter expert responsible for maintaining, administering and supporting business applications at IES Abroad. The Information Technology Product Specialist is responsible for managing projects, products, and processes.

Job responsibilities:

  • Troubleshoots and resolves product support tickets reported by end users
  • Seeks to understand current business systems structure and processes, recommends possible changes, develops detailed plans for recommendation, and supports implementation of changes
  • Writes requirements documents for business systems that advance strategic goals
  • Defines success metrics for both existing and future business systems products
  • Reports on product performance, workflow, and issue tracking on weekly basis highlighting accomplishments and articulating big picture roadblocks
  • Writes training materials, online support materials, and answers product-related questions from our developer base
  • Facilitates user acceptance and stress tests, documents system deficiencies, leads root cause analysis, and seeks documented business approval on all using workflow tracking product
  • Any other task or duty as assigned, including assuming following roles, based on task assignment and/or workflow task completion:
  • Project Manager
  • Business Analyst
  • Business Systems Administrator
  • Helpdesk
  • Quality Assurance
  • Vendor Relationship Liaison

Experience & Qualifications/Skills:

  • Experience administering and supporting business systems applications and Campus Management Product Suite
  • Track record of successfully planning, deploying, administering, supporting and facilitating new product launches
  • Excellent technical and business writing skills, as well as excellent presentation, written and oral communication skills
  • Solid IT business acumen
  • Ability to work with minimal direction
  • Ability to provide comprehensive project and task performance status reports and project performance artifacts
  • Must have strong attention to detail and excellent customer service skills
  • Ability to be flexible and adaptable in a changing environment


Education:

Bachelor's degree or equivalent work experience

How to Apply:

All applicants should submit an application including cover letter, resume, and salary requirements by clicking 'Apply Now' at the right hand side of this page.

Please visit www.IESabroad.org/jobs for more information about working at IES Abroad.

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are committed to a policy of equal opportunity and do not discriminate on the basis of race, color, religion, sex (including pregnancy), disability, age, national origin, citizenship, gender, gender expression, gender identity, sexual orientation or genetic information or veteran status and/or any other status protected by applicable laws.