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Office Manager At IDEMIA

Location: Calgary, Alberta

Job Description

  • Ensure operational excellence on a day-to-day basis, including cash handling, deposit reconciliation and delivery of deposits to financial institutions
  • Create and maintain a proactive staffing schedule in order to maximize profitability, productivity and minimize costs
  • Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction and increase repeat/referral business
  • Implement and coordinate all processes such as cash controls and documentation to comply with internal audit requirements
  • Ensure that all team members have required security clearance level
  • Ensure office is kept clean and organized at all times
  • Develop, recommend and implement service and operational effectiveness plans which support the achievement of business/market plan
  • Recognize and respond to potential business opportunities and deliver the desired customer experience
  • Conduct technical troubleshooting and escalations for hardware and software issues
  • Positively impact sales and customer service by providing support, training and development to the team
  • Maintain awareness of market trends in the industry by understanding forthcoming customer initiative and monitoring what competitors are doing
  • Enforce proper health and safety procedures to ensure a safe environment for staff and customers
  • Oversee the maintenance of property and equipment to ensure everything is accounted for and remains in working order
  • Address all customer issues by reviewing details relevant to the situation and listening to customer concerns, ensuring that the discussion is calm and under control; develop a solution that meets the customer’s needs in order to maintain the business relationship
  • Assign, check, coordinate and schedule the work of team members (including leaves, vacation, etc.,); interview prospective new hires; establish work priorities and determine staff requirements; train, manage and motivate the team; plan and follow up operational improvement efforts with them and develop and implement corrective action plans as required; lead regular meeting with his/her team
  • Support sales team in their market and sales development efforts to maximize overall growth and profitability
  • Recommend and implement procedures/processes that facilitate consistent and efficient operational performance
  • Assist in the development of marketing and communications strategies to increase client base
  • Review and approve weekly hours or work of team members
  • Partner with GIDS Program Manager and Human Resources to handle employee relations matters and concerns
  • Ensure that premises and a quality work environment are maintained by liaising with suppliers, maintaining the inventory of stationery and office supplies, making sure that office equipment is functional
  • Perform electronic and/or ink and roll fingerprinting services (on-site or mobile) according to the nature of the application and provincial or federal legislative requirements


Required Skills
  • Strong listening skills – ability to identify customer needs and requirements
  • Self-directed and able to complete projects without supervision - proven ability to take initiative and identify efficiencies
  • Aptitude for lateral reasoning and creative thinking
  • Intermediate level in Microsoft office suite
  • Ability to speak other language than English (i.e. French, Mandarin, Cantonese, Hindi, Spanish, etc.) is an asset



Required Experience

2 – 4 years as office manager or administrative lead coupled with a college degree would be preferred

Prior experience in customer service, retail sales or immigration-related roles would be beneficial


Must be eligible to work in the U.S.

IDEMIA is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex,

sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.