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Technical Support Specialist At ICBC

Location: North Vancouver, British Columbia

Job Description

ICBC is committed to delivering consistently high quality customer service to all British Columbians. If you are interested in

receiving a competitive salary, doing meaningful work, contributing to an inclusive and respectful workplace and are a

responsible and reliable team member, we invite you to apply to join us at ICBC. Drive your career with us.

ICBC is committed to being an inclusive employer, one that reflects the diversity of the people and communities of British

Columbia.

Technical Support Specialist

Job Title: Technical Support Specialist Reference Number: 113101

Location: North Vancouver Employment Type: Permanent Full Time

Hours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2020/01/09

Position Highlights

The IS Technology Operations Centre team strives to reduce both the duration and impact of outages of ICBC systems through

effective monitoring, timely and high-quality communication and alerting, and consistently tracking incident progress. The

Technology Operations Centre (TOC) team provides support 24/7.

Our technical environment of distributed servers, COTS systems and Mainframes is rapidly becoming more complex as multiple

technologies work together to deliver each service, i.e., delivering a successful transaction in our new claims system relies on

multiple integrated technologies.

As a Technical Support Specialist within the TOC team, you will provide support for ICBC's computing platforms: monitoring

system queues, responding to system, capacity and performance issues, ensuring systems, databases, and transactions are up

and functioning as per Service Level Agreements.

Your key deliverables:
Platform teams;

including making system changes; restarting services and applying software patches, updates and fixes; applying regular

security patches; and performing network switch/router configuration, operating system upgrades, and software enhancements.

Position Requirements

To make an immediate contribution to the team, you will bring demonstrated experience:

technical expertise and understanding of integration points and dependencies to troubleshoot and resolve non-standard or

unique issues, often without procedures and documentation;

This critical activity must execute flawlessly and not impact systems availability, data integrity and customer experience;

issues;

platforms.

You will have an intermediate level of experience trouble shooting infrastructure systems issues in a sizeable computer

operations environment. Your experience is supported with post-secondary education in a computer related field, and a passion

for getting to the root and resolving technical problems.

The hours of operation are twenty-four hours per day, Sunday to Saturday. Employees work a 9 hour work day and rotate

through three shifts:
Day: 7:00am to 16:00

Afternoon: 14:00 to 23:00

Night: 22:30 to 07:30

Employees will generally be scheduled to work four day shifts followed by three days off, then four night shifts followed by four

days off, and then four afternoon shifts followed by three days off. Employees will receive an 8.5% shift premium. There are

opportunities for Overtime.