This role is responsible to identify and initiate tactical and strategic activities within fulfillment, including process development, process execution and improvement, measurements, tools and operational support. Activities may also include leading local, global and/or large scale projects focused on transforming process with end-to-end integration and process management. This role includes individuals with responsibilities for leadership, relationship, process and operational support, including support to the brands and sales teams. Manage projects with sound problem-solving techniques and solutions orientation. Monitor and evaluate process execution, trends and root causes, business performance, and business controls to promote client satisfaction and achieve operational results. The employee leads technical support or the business processes.
Required Technical and Professional Expertise
Experience and working knowledge in key functional processes. Awareness of business activities.
Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.
Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies.
Working individually or as a team member, may set work priorities within well established procedures and objectives.
May provide coordination of activities.
Gives technical direction. Viewed as a technical expert.
Impact on Business/Scope:
Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project.
Preferred Tech and Prof Experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.