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Implementation Specialist At Geotab

Location: Oakville, Ontario

Job Description

Who is Geotab:

Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at www.geotab.com.

Who we are looking for:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Implementation Specialist who will initiate the customer on boarding process and provide technical training through web-based training programs for clients and reseller clients. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you!

What are the details of this position:

As an Implementation Specialist, your key area of responsibility will be to identify client training needs and agendas while developing a targeted training path for each client. You will identify and asses the needs of the clients in order to achieve customer satisfaction and loyalty, as well as build sustainable relations of trust though open and interactive communication. You will collaborate with other departments such as Operations, Sales and Product Support. To be successful in this role you will be a self-starter with strong written and verbal communication skills.

Duties and tasks/Essential Functions:

  • Includes facilitating and leading web-based training programs (one-on-one and group sessions) for clients and reseller clients, adapting delivery to diverse audiences. As directed, may be called upon to demo the MyGeotab portal to prospective customers or resellers.
  • Perform consistent client contacts as defined within first 90-days to ensure implementation of the product, proper portal/dashboard/reporting configuration, and possible consulting on further enhancements to the use of the Geotab and integrated products.
  • Coordinate as needed in the management, communication, and marketing of training sessions to specific target audiences of this curriculum and updating of web resources.
  • Support client, internal teams (Support, Fulfillment) and resellers by providing phone, chat, and email assistance, when needed for all Geotab and integrated products. This can include assisting in presentation content and directing the party to the applicable resources and internal teams when necessary.
  • Facilitate customer feedback by sending the “satisfaction survey” and following through with each customer to ensure complete satisfaction.
  • Handwrite and mail a minimum of 3 Thank You cards a week establishing a personal experience.
  • Complete ongoing HR and personal development training as required and prescribed.
  • Remain current on existing and new Geotab products, accessories, integrated products and services, and industry trends in telematics and fleet.
  • Maintain proficiency and compliance on company values and organizational requirements.
  • Properly utilize and document all interactions in Salesforce, MyAdmin and the MyGeotab portals, including problem resolution, and relevant customer information in standard case notation.
  • Effectively utilize all internal and external tools, including enhanced Excel, pivot tables, graphs, and V-lookup, navigate, update, train, and make changes as needed to the MyGeotab portals.

Experience/Skills Required:

  • Bachelor’s degree required.
  • Minimum of 2-3 years in a training, support, or customer service role.
  • Proficient technical skills, particularly excel and google platform
  • Experience with telematics and/or fleet preferred
What makes our staff passionate about Geotab?

Table Tennis at the office! Bring your own bat!
Great accommodation (height adjustable desks)
Light breakfast served daily (cereals, bars and fresh fruit)
Hot lunch or fresh sandwiches served every Friday
Geotab sponsored sports teams, dress up days, fun social events
Full medical benefits & 4% company matching retirement savings plan

Our Core Values:

Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!

Geotab encourages applications from all qualified candidates. Geotab is committed to accommodating persons with disabilities throughout the interview, selection and employment process. If you require accommodation at any stage of the application process or want more information about our accommodation policies and practices, please contact us at (416) - 434 4309.