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Sales Engineer At Five9, Inc.

Location: San Ramon, California

Job Description

Sales Engineer
Five9 is a leader in Cloud based Call Center solutions and one of the Bay Area’s fastest growing companies. To complement our rapid growth, we are actively looking for a talented and experienced Sales Engineer to join our Commercial Sales team. Our headquarters is located in San Ramon, CA, and we continue to expand globally. We offer a very competitive base salary, generous monthly commissions/bonus, full benefits package, and RSUs. Five9 is a high energy environment with lots of room for personal and professional growth.
Key Responsibilities:
  • Work in conjunction with Commercial Sales Team as the key technical advisor and subject matter expert for the Five9 Contact Center Solution Suite
  • Conduct discovery calls where various (simple and complex) technical questions and issues are addressed to help potential customers understand, compare, and contrast Five9 products and services
  • Prepare and deliver in-depth product demos, webinars and technical presentations that clearly explain products and services to customers
  • Assess configuration needs and determine system/network requirements for customers
  • Investigate, configure, and develop integrations with 3rd party CRM and web-based products
  • Set up product testing and trial systems for potential customers to demonstrate the benefits of Five9’s technology
  • Collaborate with other departments (Professional Services, Implementation, Technical Support, Engineering, Product Management) to assist potential customers with issue resolution as well as provide product enhancements and customized solutions
Key Requirements:
  • 1+ years of Sales Engineering experience in:
  • Contact/Call Center Software
  • CRM; IVR; IP Telephony; Workforce Management Systems, PBX
  • Excellent problem solving skills
  • Excellent presentation skills
  • Ability to explain complex, technical subject matter to non-technical audience
  • Sharp analytical skills
  • BA/BS or equivalent work experience
  • Previous experience working with or a solid understanding of Five9 product suite is a strong plus.