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Director, Product Management At Fiserv

Location: Chicago, Illinois

Job Description

What does a great Director, Product Management do?

  • Collaborate with research companies, associations, existing and prospective banks/customers to identify market needs/opportunities for existing and new product opportunities
  • Bring to bear the strengths of the business to meet market needs, identify growth opportunities, develop a comprehensive and compelling data driven business case/plan for new and existing products. Including: market size; pricing, 3-5 year forecasted revenue and expense, product positioning, market requirements and marketing plan
  • Determine which channels best align with target markets’ buying preferences
  • Analyze and provide a data driven business case whether to buy, build or partner to complete the solution for the target market
  • Ensure that product strategy is translated into well-defined requirements and products delivered meet original business goals
  • Ensure cross-functional readiness for new product releases and enhancements – including client services, sales, marketing, operations etc.
  • Monitor and analyze key performance indicators to determine how well the product is performing in the market, how it impacts the company operations and ultimately, how it contributes to profit
  • Work with business strategy, product marketing, Account Executive and Global Sales to drive product sales
  • Coordinate with other product managers in broader Fiserv to align roadmap and secure interlock
  • Develop and keep ongoing a SWOT (strengths, weaknesses, opportunities and threats) analysis for existing and new products
  • Participate in new logo sales and client retention pursuits and client and industry conferences.

Required Qualifications:

  • Bachelor’s degree in business or related analytical field
  • 7 years’ experience – financial services experience required
  • Experience in Banking and/or Payments industry
  • Minimum 5 years managing Product Management teams
  • Ability to develop a vision and strategy for our solutions to win in the market and gain consensus and support from leadership
  • Proven ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs.
  • Understanding of full Product Management and delivery life cycle
  • Broad general management mindset and strong business and analytical acumen
  • Ability to work and influence in a complex cross functional environment
  • Outstanding presentation and communication abilities
  • Self-starter with the ability to independently prioritize and get results in an ambiguous/fast paced environment

Preferred Qualifications:

  • Product Management at a financial technology company or a financial institution
  • Have managed products or led product management teams at multiple companies or divisions and able to articulate and apply different product management methodologies

Travel Required:

  • Travel: ~10%-20%

Who We Are: The Deposit Solutions team at Fiserv helps financial institutions reimagine their deposit programs and transform branches into high-value, customer-focused advisory centers. We provide numerous solutions for deposits, including remote / mobile deposit technology and tools, digital adoption advisory services, deposit risk management, item processing, source capture, lockbox, and more to help accelerate the digital journey for financial institutions of all sizes. We are building a team of top talent to re-invent banking operations end-to-end while providing a world class customer experience, and we invite innovative thinkers to create the future of financial services with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Learn more about Fiserv:

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a career with Fiserv and Find Your Forward with us.