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Senior Telecommunications Engineer At FIS Global

Location: Jersey City, New Jersey

Job Description

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

  • Responsible for engineering high level UC projects, designs, documentation and correcting existing issues in the UC environment.
  • Monitor, identify, and resolve potential production issues; undertake configuration management and work in accordance with the Change Management procedures.
  • Perform quality assurance reviews of proposed voice changes, assess risk, provide mitigation and provide technical sign off, undertake break fix activities and investigate the root cause, and where appropriate develop mitigation plans.

What you bring:

  • Experience engineering and supporting large scale enterprise Voice, Voice over IP (VoIP), and Unified Communication solutions
  • Strong knowledge and experience supporting related Voice and Video Technologies
  • Must have excellent analytical skills in voice fault investigation and resolution methodology
  • Experience with Engineering and Operations of CUCM, Jabber, Telepresence, CMR, CMS, Webex, Teams, SIP Trunking, Unity, UCCX
  • Experience in designing and implementing Global Dial Plan
  • Experience in Integrating UC with Active Directory
  • CCNA Voice / Collaboration
  • CCNP Voice / Collaboration
  • CCIE Voice / Collaboration

Added bonus if you have:

  • Experience with regulatory requirements for voice recording configuration and retention
  • Assess new technologies, identify emerging trends, provide recommendations
  • Troubleshoot and resolve escalated IT tickets and issues
  • Maintain and develop strategic relationships with vendor

What we offer you

  • Attractive benefits including private medical cover, dental cover, and travel insurance
  • Training across core financial, sales and FIS solutions
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • A broad range of professional education and personal development possibilities – FIS is your final career step!

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.