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Global Head of Professional Services At FIS Global

Location: Jacksonville, Florida

Job Description

Position Type Full time - Regular

Type of Hire Requisition will be sent to PeopleFluent

Experience Desired

Education Desired Bachelor of Business Administration, Bachelor of Finance

Travel Percentage 50%

Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the business
FIS' Asset Management and Alternatives business provides mission-critical software and services to institutions in virtually every segment of the asset management industry worldwide. Within the Capital Markets Division, our team members located across the globe, focus on supporting industry participants across the liquidity spectrum who are invested in private equity, hedge funds and traditional assets. Our solutions address the processing requirements of a broad range of users with our core accounting, transfer agency, reconciliation, workflow processing and a range of data services in the back office as well as portfolio support, data analytics and digital channel solutions in the front office. Across our product lines, we provide professional services that focus on standard application implementations, upgrades, ongoing application support, technical and general consulting services, which ranges from process automation's, system integration to ongoing product configuration, as just a few examples.

What you will be doing:
We are seeking a Global Head of Professional Services for Asset Management and Alternatives business. This is a matrixed role reporting directly to the SVP, Division Executive responsible for the newly formed Asset Management and Alternatives business with added accountability to the Head of Solution Delivery, responsible for professional services across our Capital Markets businesses. This is an immediate opportunity for a strong business and operations leader to build, transform and scale a global professional services business in our asset management and alternatives vertical. This is a role for a proven industry leader who possesses the aspiration and drive to build a game-changing business model and make a major contribution to the future of our global asset management and alternatives business. We believe this group totaling 200+ consultants worldwide, has the potential for double digit annual top line growth over the next three to five years.

Position Responsibilities:
As an integral part of the Global Professional Services leadership organization: drive the adoption of standardization, accelerate delivery and identify revenue growth opportunities through service innovation.
Drive evolution throughout the Asset Management and Alternatives model, leveraging established global standards, ensuring conformity, and upgrading the delivery experience for our clients.
Provide strategic thought leadership to clients and to internal product and sales teams within asset management, alternatives and the global professional services practice.
Work with customers in solving complex problems, from the Front office to the Back office, where we support industry participants in a range of area such as accounting, transfer agency, corporate actions, reconciliation and digital channel solutions through our industry leading platforms such as InvestOne, Investran, Data Exchange, Rainmaker, VPM, IntelliMatch and XSP to name a few.
Build a high performing team by creating a work environment where individuals and teams can achieve peak performance through the attraction, development and engagement of the best and the brightest.
Lead the roll-out of best practices around project management, performance metrics, utilization and delivery in an organization which was centralized into one global team during the last year.
Collaborate/partner with the broader FIS Solution Delivery and executive professional service teams across the Groups and geographies to build synergies and seize opportunities.
Partner with the sales organization in the construction of campaigns, and in providing hands-on support for new business opportunities, to strengthen the pipeline and maximize in-year revenue.
Develop and/or champion initiatives that focus on bringing innovation in the form of new services, identifying opportunities for existing offerings in new markets, or generating more revenue from existing offerings and third-party alliance partnerships with external consulting firms.

What you bring:
The successful candidate must have a transformational track record as a Professional Services leader with experience in the asset management software industry. This individual will have a history of managing the growth of client relationships and generating outstanding and sustainable business performance. This executive will have proven his/her ability to execute flawlessly and drive/motivate others around him/her to do the same. Success in this role will be determined by the individual's track-record of building sustainable and exponential business growth over an extended period of time.

Specific competencies and experiences include:Commercial Acumen & Strategy:
Excellent strategic thinking skills coupled with a track record of successful transformational leadership.
Experience with selling and proven ability to grow revenue streams profitably.
An ability to initiate and manifest flexibility, adaptability and creativity.
Exceptional analytical skills. Has a strong external focus on customer, competitor, regulatory & marketplace trends, especially in the asset management space.
Exhibits a passion for the customer, ability to prioritize and retain focus, execute relentlessly, experiment and drive innovation.
Strong problem-solving ability, and practical experience in delivering complex solutions in a fast-moving business landscape. Adaptability in pressure situations, and empathy for clients and staff.

Developing and Leveraging Relationships:
Able to collaborate with other senior FIS leaders to define and communicate a clear strategy with specific goals and measures to determine progress toward those goals. Serve as a thought partner & adviser.
Proven collaborative approach; openly sharing information and receptive to the ideas of others.
Creating and cultivating networks of people across a global and matrixed organization.
High level of energy and a personal style that engenders loyalty and trust among team members, at all levels within the organization.
Willingness to travel frequently to visit clients, and during sales campaigns.

Building and Managing High Performance Teams:
Superb leadership record having created a positive, highly energized performance climate with clear points of accountability.
Excellent people and organization leadership skills. Able to exercise seasoned judgment.
Effectively coaches and listens to leaders.
An ability to initiate and manifest flexibility, adaptability and creativity.
Known for valuing and supporting diversity.

Strong Communication & Client Management Skills:
Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization.
Proven track record working with "C" suite Executives and Boards, equally comfortable addressing large public audiences or senior level customers.

Driving Positive Change:
Able to effectively challenge the status quo and infuse new ideas and innovation.
Understands the company and business line cultural identity and core strengths, to drive successful change.
Proven record of delivering through a large scale and global services function and business.
Capable of executing short-term (tactical) and long term (strategic) plans.
Setting clear and measurable performance objectives and monitoring progress rigorously, planning ahead, and linking action to business priorities.

What we offer you:
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology
A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.