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Assistant Scheduler - Abbotsford, B.C At First Transit Canada

Location: Abbotsford, British Columbia

Job Description

First Transit operates in over 242 locations, carrying more than 300 million passengers annually throughout the United States in 39 states, Puerto Rico, U.S. Virgin Islands, and 4 Canadian provinces.

We are currently hiring an Assistant Scheduler for Operations in Abbotsford, B.C


The ideal candidate is an energetic, outgoing person with excellent communication skills and able to work in a very busy business environment. You must be highly organized and be able to multi-task efficiently. You must be able to handle all client inquiries, requests for service calls and scheduling of drivers in a professional and articulate manner.


RESPONSIBILITIES:

  • Manage the manual and computerized scheduling practices of the Fraser Valley Region Transit System
  • A Thorough understanding of all aspects of organization to include dispatching and call taking
  • Achieve contractual requirements for on-time performance for ride times and productivity
  • Schedule and assign drivers and vehicles in accordance with the service hour schedules and scheduled trips for each day
  • Assist drivers while they are in service to carry out the assigned trips on time, providing address assistance and telephoning passengers as needed
  • Monitor the performance of scheduled trips, reassigning trips and/or adjusting the number of vehicles in service as needed to ensure on-time performance in the most efficient manner
  • Ensure that unanticipated service demands, passenger and vehicle accidents, other events and general service delivery are handled and performed in accordance with city policies and procedures

REQUIREMENTS:

  • High School Diploma or equivalent
  • 6 months experience in Driver position (would be preferred)
  • Strong customer service skills required
  • Routing knowledge (Preferred for Abbotsford and Chilliwack, but not required)
  • Solid data entry skills required
  • Proficient use of computers required; Microsoft Office applications
  • Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers
  • Highly organized and able to work with minimal supervision


First Canada is an equal opportunity employer that welcomes a diverse workforce. We encourage applications from women, persons with a disability, aboriginal peoples and members of a visible minority