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Admissions Manager At EHN Canada

Location: Nanaimo, British Columbia

Job Description

Job Description

As a key member of Edgewood’s management team, the Admissions Manager, Western Canada is responsible for overseeing and developing internal operations related to inquiry calls, assessments and admissions. The position also plays a key role in managing external communication processes to ensure excellent service levels to potential clients, family members, professional referral contacts and corporate customers.

JOB FUNCTION AND DUTIES

Leadership, Collaboration & Coaching
  • Provide strong leadership to the admissions department in driving continuous improvement of intake and assessment processes
  • Work collaboratively with Admissions Supervisor to ensure the efficient and strategic use of admissions employees, which includes work allocation, resolution of clinical and administrative problems; and evaluates performance and make recommendations for personnel actions
  • Work collaboratively with clinical leads of other departments to create efficient process flows between departments to continually improve the quality of service for clients
  • Collaborate with Marketing to developed sales aids, training and on-going product knowledge support on all services across EHN
  • Collaborate with the Business Development Team in liaising with employers, EAP, referral agents and other community agencies
  • Assist Business Development in creating partnerships and identifying opportunities through Admissions channel

Sales Responsibility
  • Establishing Sales Targets
  • Performance Management & Quality Assurance
  • Player/Coach in closing admissions

Service Excellence
  • Ensure Admissions Team is providing high level service to all clients
  • Client escalations & Service Recovery
  • Develop innovative procedures to expedite inquiries and admissions
  • Is attentive to and intervenes on any client safety issues that are observed. Adheres to the behaviors outlined in our policies and procedures that promote client safety
  • Participates in the development, implementation and follow-up of the client care plan when needed

Management & Administration
  • Assist in hiring and orientation of Admissions staff
  • Oversees payroll, vacation requests and management of sick time
  • Evaluate any performance issues to Executive Director
  • Identify development/training needs for the department and address through formal training, coaching, etc.
  • Develop, implement and evaluate quality improvement activities, based on department indicators including the use of Salesforce data, monitoring calls of admissions staff etc.
  • Review any questionable assessments and co-ordinate with Clinical Director or Clinical Lead of appropriate program for the final decision regarding appropriateness for admission or referral to alternate resources
  • Provides input into annual budget and works with Executive Director to ensure monthly variance reports are monitored and discrepancies accounted for
  • Development and maintenance of all admissions policies and procedures

Professional Development
  • Supports Executive Director in the expansion of our Network
  • Attend Industry related conferences as required
  • Open to travel to EHN Facilities
  • Actively participate in Accreditation activities
  • Participates as required in EHN admission and business development growth and quality assurance projects
  • Participates in policy and procedure development and implementation as necessary and ensure staff are trained on new policies

Qualifications:
  • Minimum five years business marketing and sales experience
  • Degree/Diploma in regulated health care professionals program preferred
  • Leadership training or equivalent preferred.
  • An understanding of mental health and addictions
  • Experience working with business development and CRMs
  • Strong technological skills