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Director, User Experience Design At eHealth

Location: San Francisco, California

Job Description

Director, User Experience Design


eHealth employees are a creative, collaborative and diverse group of talented individuals, and we want you to join our team. Our goal is to make health insurance easier and more accessible for seniors, families, and small businesses, but we will help more people, faster, with your design leadership.

The Director of User Experience Design establishes and drives the overall strategy for design and execution of our e-commerce websites, mobile apps, and a diverse footprint of internal tools. You will lead our core team of designers, recruit and manage outside firms as needed, and be responsible for all design aspects of the product lifecycle, including product ideation, IA / wireframes, interaction design, visual and UI design, user research, and testing.

What you’ll be doing:

  • Build a masterful understanding of our customers and their needs and pain points by leading qualitative and quantitative research efforts. Be our customers’ champion throughout the rest of our company.
  • Create a world-class design organization, leading in every area from taste level to the finer points of mobile interaction design.
  • Present design vision and strategy to a diverse set of stakeholders, including C-level executives.
  • Partner closely with product management, engineering, marketing, and key stakeholders to lead best-in-class customer experience across all ecommerce product lines and internal tools.
  • Promote and maintain a strong design culture at eHealth, through leadership, process, and, above all, amazing design work.
  • Ensure consistency across products by developing reusable design patterns, standards and guidelines.
  • Balance UX best practices and visual excellence with data and analytics when leading design decisions.

What you’ll need:

  • Impeccable taste and confidence in your design approach.
  • Management and leadership skills — both of your own team and as the “face” of design at the company.
  • Solid experience with multiple aspects of user experience design including visual development, IA, wireframing, interaction design, and user research.
  • Strong design portfolio (please provide URLs).
  • Expertise in implementing design processes, style guides, and team tools.
  • Solid e-commerce background. You eat shopping cart paradigms and comparison engines for breakfast.
  • Mobile chops. Serious mobile chops.
  • You may or may not be a coder, but you know what websites and mobile apps can do, what they’re good at, and what the best sites and apps do.
  • Experience with A/B testing and other forms of “live” research.
  • Excellent Adobe CS or Sketch skills and familiarity with other UX tools such as InVision and Zeplin.
  • Bachelor’s degree in Interaction Design, Graphic Design, HCI, or related field of study — or equivalent experience. Don’t let your unconventional educational background prevent you from applying.
  • 10+ years related work experience, including at least 5 years managing design teams.

What you’ll ideally have:

  • Experience with health care, health insurance, or other complex but highly important consumer spaces
  • A passion for accessibility – it’s our mission to provide access to healthcare for everyone!
  • Experience with search engine optimization best practices

Once you’re hired, you'll choose to work primarily from our San Francisco or Mountain View offices.

We take pride in fostering a culture and environment that celebrates keeping people healthy and embraces a diverse and fun workplace. eHealth is much more than just a place to work.

Apply today because we can't wait to meet you!