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Administrative Coordinator At EF International Language Campuses

Location: Cape Town, Western Cape

Job Description

To take responsibility for administration & customer service of our student body while being tasked with autonomous projects all throughout the year. Projects will include responsibility for our professional students, maintaining our exams run in accordance with our accrediting bodies, leading tours with our students and content creation for our social media channels.

Qualifications and competencies
  • Highly motivated, energetic, positive
  • A flexible approach to work & hours of work undertaken is essential (weekend work mandatory)
  • Friendly & approachable manner
  • Multi tasker
  • Creative approach to solving problems
  • Passion for all things Capetonian
  • Excellent communicator both with students, colleagues, and external clients
  • Attention to detail, organised & thorough


Responsibilities

Responsible for Professional students

  • Ensure all new professional students are welcomed in first week & settling into life in Cape Town
  • Organise minimum one professional event or activity per week
  • Ensure a community feel for all professional students & solve any concerns during their course
  • Create marketing content of student success stories to share with our sales offices and on social media


Responsible for Internship students

  • Internship booking management
  • Interview & assess Internship students pre-arrival for ILS and post-arrival for APP
  • Run a minimum of 4 sessions to train students for interviews & CV improvement
  • Placement of the student with one our partner companies
  • Create marketing content of student success stories to share with our sales offices


Responsible for planning & running exams

  • Enrolling & scheduling of quarterly exams
  • Verifying all procedures pre-exam & during exam
  • Ensure all exams run in accordance with our accreditation


Responsible for leading tours & social media content

  • Leading groups of students to attractions around Cape Town
  • Weekend tours mandatory
  • Create content for social media while on tours


General responsibilities

  • Organises and implements social, cultural and sporting activities programme appropriate to students’ needs and ages.
  • Preparing arrival & departure documents for weekend
  • Meeting and talking to new students on arrival & general customer service on daily basis
  • Carrying out risk assessments as and when required
  • Reporting H&S issues to the School Director when on tours
  • Following up on weekly room checks to ensure that facilities are kept in correct condition


About Us

We are 46,500 staff, faculty and teachers, working in 540 offices and schools across 54 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 50 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.


Located across the globe, our language centers for youth, adults and professionals combine the best of traditional, in-school teaching with innovative language-learning technology. We offer intensive language instruction abroad in English, Spanish, French, German, Italian, Japanese and Chinese. Courses run from 2 to 52 weeks for students traveling independently or in escorted groups of all levels and abilities. Classes take place in our international language centers in one of 16 countries and offer the very best locations and accommodation whether in local host family or in a student residence.