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Group Sales, Traveller Support Specialist At EF Go Ahead Tours

Location: Toronto, Ontario

Job Description

Traveller Support Specialist, Group Sales
EF Go Ahead Tours
Toronto, ON

At EF Go Ahead Tours we believe you’re never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel. Our travellers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possible, do just that.

As the Traveller Support Specialist for the Group Sales team in our Toronto office, you will:

  • Support a team of Account Managers and Program Consultants with day-to-day administrative tasks.
  • Work primarily through phone and email communication, to serve as the main source of information to travelers after booking tours.
  • Practice strong attention to detail daily, processing traveller reservations, entering traveller account details and navigating pre-tour requests for group members.
  • Through effective communication, you will enhance a customer’s experience prior to departure, ensuring traveller satisfaction and furthering loyalty to EF Go Ahead post tour.
  • Continuously juggle and prioritize tasks while working efficiently under pressure.
  • Your keen attention to detail, strong organizational skills and creative approach to problem-solving feed your resolve to come up with the best solution for the customer.
  • Your positive attitude in approaching a challenging situation will make you an ideal member of the Group Travel team.

Who we are:

  • We’re travellers, innovators, thinkers and doers
  • We help teachers and students discover the world
  • Open and collaborative - not a cubicle in sight
  • We’re global - we have offices and schools in over 50 countries
  • Dedicated - we really do believe in “work hard - play hard”

Who you are:

  • You are a positive, solution-oriented person
  • You have strong attention to detail
  • You possess the ability to think on your feet and consider yourself a self-starter
  • You like to demonstrate your expertise and direct customer interactions for one call resolution
  • You believe nothing is impossible to help a customer!
  • You can own issues, projects and tasks from start to finish, willing to go above and beyond for your teammates and EF GAT customers

Why youll love working here:

It’s not just a job – it’s a way of life. In your role, you can expect to:

  • Make an impact. Come to work and help change the world every single day, bringing our mission of Opening the World Through Education to life.
  • Expand your worldview with paid international business travel. The more you develop, the more passport stamps you’ll collect.
  • Live well. Benefits include a base salary plus bonus potential, three weeks paid vacation time to start (and four weeks starting in year two), and a company matching RSP plan.
  • Stay healthy. We’re proud to offer a market-leading health and dental benefits plan, $500 yearly fitness reimbursement, and various fitness classes and activities.
  • Be engaged. We work in an open environment without a cubicle in sight. You’ll also enjoy comprehensive professional development, a yearly stipend for continued education, and frequent sales competitions.
  • Have fun. Connect with colleagues at company parties or over beer at the beer fridge. Also can’t forget about the free coffee and snacks!