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Junior Analyst, Product, Compliance & Design At Central 1 Credit Union

Location: Vancouver, British Columbia

Job Description

Job Description

The Junior Analyst provides administrative, general coordination and analytical support to the Manager, Product Compliance and Design. Duties include completing and processing administrative forms; updating databases, spreadsheets and ledgers; conducting searches for information; responding to enquiries and providing information regarding departmental policies and procedures; providing support during the budget planning process; monitoring the budget; performing procurement and contract administration duties; providing administrative services for the Product Compliance and Design department, managing credit union access to department content on extranet; approving department timesheets; organizing departmental, internal and credit union Committee meetings, and minute taking.

Primary Accountabilities:

Administration and coordination

  • Review general correspondence, searches for background information as requested and composes routine correspondence

  • Maintains calendars, coordinates schedules, books appointments and makes travel arrangements

  • Answers main department phone line and email inbox, distributes call backs to appropriate team member, responds to calls when relevant, escalating as needed; and obtains and exchanges information on behalf of others as required

  • Responds to internal and external enquiries and provides information regarding the policies, procedures and mandate of departmental programs and services

  • Provides input to the development of administrative systems and processes to support departmental requirements and updates administrative policy and procedures manual

  • Ensures departmental filing systems are maintained and coordinates archiving as necessary

  • Coordinates the completion of Product Compliance and Design Program Agreement between Central 1 and the credit unions.

  • Coordinates the Operations Advisory Group Committee meetings; setting up web and telephone conferencing components, sending out meeting invite and agenda; taking and distributing minutes; coordination and distribution of meeting communications

  • Coordinates department webinars, produces communications promoting webinars and department related events

  • Ensures computers, telephones and other office equipment are working effectively; orients new users, troubleshoots issues and provides routine user support, working in conjunction with IT and equipment service providers as necessary; coordinates space planning, office moves and installation of new equipment and software.

Analytical support

  • Assists in preparing various documents including correspondence, reports, policies, forms and other such documents; prepares forms, presentations and other documents as required

  • Collects data from various sources and produces annual program renewal document for credit union participants and manages monthly invoicing (debit letters and debit memos)

  • Manages Operations Manual Program access requests on the secure site, troubleshooting and follow up with the credit union

  • Provides support to the Manager in monitoring the department budget, including support and reporting; reviewing and reconciling data in Longview; assists with adhering to deadlines during financial planning stages; completing Accounts Payable and Accounts Receivable procedures for the department; preliminary reviewing of monthly department financial statements; investigating inconsistencies with internal and external clients and Finance.


  • Diploma in business administration or related discipline, or an equivalent combination of education and experience

  • Minimum 2 years related experience in a relevant administrative and business environment

  • Working knowledge of the principles, practices and processes involved in providing administrative support services

  • Working knowledge in computers and relevant software, including word processing, spreadsheet, database and presentation programs

  • Good analytical, research and problem-solving skills

  • Strong organizational, time management, oral and written communication, interpersonal and customer service skills

  • Ability to multi-task, anticipate needs, co-ordinate work with others, troubleshoot issues, and balance and adapt to changing priorities

  • Ability to deal with a variety of situations with diplomacy and confidentiality

  • Ability to foster strong working relationships with internal staff and external contacts in order to accomplish objectives

  • Highly proficient in Excel, PowerPoint and Word and minute-taking skills

  • Proficiency in English grammar, spelling and punctuation

Additional Information

As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended benefits, to training and education reimbursements and ample vacation time.

Central 1 is committed to diversity and inclusion. If you have a request for a disability-related accommodation, we will work with you to meet your needs.

Reporting to: Manager, Product Compliance & Design

Grade: C

Date Posted: December 21, 2018

Internal applicants must apply by January 4, 2019

*Unsolicited resumes from vendors will not be accepted for this or any position at Central 1*

**If you have issues or questions about the application process, please email humanresources with a description of your problem**