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Concepteur de l'experience client / Customer Experience (CX) Designer At CAE Inc.

Location: Saint-Laurent, Quebec

Job Description

CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. Backed by a 70-year record of industry firsts, we continue to help define global training standards with our innovative virtual-to-live training solutions to make flying safer, maintain defence force readiness and enhance patient safety. We have the broadest global presence in the industry, with 8,000 employees, 160 sites and training locations in over 35 countries. Each year, we train more than 120,000 civil and defence crewmembers and thousands of healthcare professionals worldwide.

Concepteur de l’expérience client / Customer Experience (CX) Designer

Position Type:


Role and Responsibilities

Créer et exécuter la conception visuelle des produits numériques.

Collaborer étroitement avec le chargé de produit, le chef de la conception et les ingénieurs afin de créer une conception et une expérience utilisateur qui répondront aux besoins des clients et respecteront la vision des produits et les objectifs de ceux-ci.

Collaborer d’une façon extrêmement itérative avec les ingénieurs afin de favoriser un processus de développement et de prestation rapide et itératif Par conséquent, le candidat doit être à l’aise avec la conception dès le début du processus de plus petits produits viables comportant de nombreuses ambiguïtés et par la suite exécuter des conceptions en direct à l’aide des données et des analyses issues des essais d’utilisateurs en conditions réelles.

Responsabilités :

  • Concevoir et exécuter la visualisation des produits en s’appuyant sur les contributions du chef de la conception et du chargé de produit.
  • Examiner l’espace de la solution et peaufiner les concepts en s’appuyant sur différentes méthodes de représentations fil de fer au début du processus à des conceptions haute définition.
  • Construire des prototypes afin de contribuer à valider et à communiquer les conceptions.
  • Cerner et réaliser des expériences en interface utilisateur en collaboration avec le chef de la conception et le chargé de produit, réaliser des analyses en fonction des données issues d’expériences concrètes.
  • Aider les chefs de produit et les chargés de produit à définir la vision à court et long terme ainsi que la feuille de route des produits numériques dans les unités numériques des clients.
  • Collaborer avec d’autres concepteurs au sein de l’équipe et à l’échelle de celle-ci afin de résoudre les défis de conception et maintenir une uniformité en matière de niveau de conception pour l’ensemble des produits.

Compétences types et expérience :

  • Expérience de la conception et du développement de produits numériques, particulièrement dans le cadre d’un processus itératif Agile.
  • Expérience de la conception de produits numériques de consommation de qualité.
  • Compétences en conception visuelle et graphique, notamment de l’utilisation de divers ensembles de logiciels tels que Sketch ou la suite Adobe.
  • Expérience du prototypage rapide et des outils de prototypage rapide tels que InVision, Sketch, Marvel ou d’autres outils.
  • Candidat proactif et entrepreneurial motivé et joueur d’équipe offrant une présence professionnelle.
  • Expérience des tests A/B et du prototypage rapide.
  • Expérience du codage CSS, un atout.


Create and iterate over the visual design of the digital products.

Work closely with the Product Owner, Design Lead and engineers to create a user experience and design that will deliver against the customer needs, product vision and objectives.

Work in a highly iterative way, directly with the engineers to allow a high-paced and iterative development and delivery process. As such you need to be comfortable with designing for early MVPs with a large amount of ambiguity and subsequently iterating over live designs with input from data and analytics from real life user testing.

Responsibilities :

  • Design and deliver product visualization based on input from Design Lead and Product Owner.
  • Explore solution space and refine concepts going from early wireframes
    to high definition designs.
  • Build prototypes to help validate and communicate designs.
  • Identify and conduct user interface experiments in collaboration with the Design Lead and Product Owner; conduct analytics based on data from real life experimentation.
  • Help Product Leads and Product Owners define both long and short-term vision and roadmap for digital products at client digital unit.
  • Collaborate with other designers within and across team to problem solve design challenges and maintain a level of design consistency across products.

Typical skills & background :

  • Experience in digital product design and development, especially in an iterative Agile process.
  • Experience with designing quality digital consumer products.
  • Graphical and Visual design skills, including use of a diverse set of software such as Sketch or Adobe suite.
  • Experience in rapid prototyping and rapid prototyping tools, such as InVision, Sketch, Marvel or other tools.
  • Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence.
  • Experience with A/B testing and rapid prototyping.
  • Experience with CSS coding is a plus.

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

CAE is firmly committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the company.

The masculine gender is used throughout this job description solely to make the text easier to read and therefore applies to both men and women.